Senior Hardware Dev Engineer, HW Engineering Services - Server/Storage Development

$128,600 - $213,600/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Hardware Development Engineer will be responsible for the design, development, and operations of a new segment of specialized servers for AWS. This role involves collaborating with various teams to address complex hardware issues, ensuring high-quality service for customers, and driving improvements in server design and functionality. The engineer will lead cross-functional investigations and work closely with internal and external customers to meet technical needs and business goals.

Responsibilities

• Own and lead the design and development of a new segment of specialized servers.
• Collaborate with customers to understand their technical needs and business goals.
• Work with interdisciplinary teams to execute product design from concept to production.
• Oversee the fleet of servers developed, monitoring their quality and customer requirements post-launch.
• Interface with internal and external customers to facilitate system development based on server design.
• Learn operational challenges to improve customer experience and develop systems for future designs.
• Work directly with vendors and ODM/JDM design teams for product development and manufacturing.

Requirements

• 5+ years of relevant work experience with complex server, storage, or network server designs.
• 3+ years of advanced support experience managing customer escalations in a large-scale production environment.
• 3+ years of development experience in hardware/firmware, with proven ability to debug PCIe, memory, or storage subsystems.
• Demonstrated ability to engage technology developers to apply emerging technologies to server designs.
• Experience in developing functional specifications, design verification plans, and operational repair plans.
• Ability to physically test hardware in lab or customer environments.
• Strong customer focus with a demonstrated ability to improve products on behalf of the customer.
• Ability to resolve complex issues creatively and effectively.
• Ability to analyze large data sets for trends.

Nice-to-haves

• Masters/PhD Degree with 10+ years of relevant experience in hardware and firmware integration issues.
• Deep technical background with Memory, Storage, and PCIe debugging.
• Experience leading the development of multiple complete servers.
• Experience implementing monitoring and alerting systems in production environments.
• Experience leading cross-functional teams through investigations and corrective actions on integrated system problems.
• BIOS/BMC/FW debugging experience.

Benefits

• Comprehensive health insurance coverage
• 401(k) retirement savings plan
• Flexible work hours and work-life balance
• Employee discounts and stock purchase plans
• Tuition reimbursement and continued education support
• Mentorship and career growth opportunities