Senior HCM Consultant - Workday Success Plans

$116,900 - $175,400/Yr

Workday - New York, NY

Full-time - Mid Level

New York, NY

Publishing Industries

About the position

The Workday Success Plans Team focuses on enhancing customer experiences post Go-Live by providing programs and services that drive business value from Workday applications. This role involves acting as a trusted advisor to customers, assisting them with configuration, troubleshooting, and demonstrating Workday features to maximize their investment in the software.

Responsibilities

• Conduct research to understand customer questions and related Workday concepts.
• Deliver small scope consulting in response to customer requests, providing configuration guidance and demonstrations.
• Troubleshoot product configuration to resolve issues and optimize product setup for customer needs.
• Clearly communicate responses and value propositions to customers.
• Create and deliver presentations on using Workday features to achieve business goals.
• Provide one-on-one consulting guidance to accelerate customer feature adoption.
• Review customer tenants to identify opportunities for feature adoption.
• Maintain product expertise and Workday Certification(s) while staying updated on the Workday roadmap.
• Drive the creation of new programs to enhance customer feature adoption.
• Conduct appointment-based consulting engagements during Office Hours.

Requirements

• 3+ years of functional experience in HCM in Workday or similar software (Non-Senior Level).
• 3+ years of IT implementation experience (Non-Senior Level).
• 1+ years of software consulting experience (Non-Senior Level).
• 5+ years of functional experience in HCM in Workday (Senior Level).
• 5+ years of IT implementation experience (Senior Level).
• 2+ years of software consulting experience (Senior Level).
• Workday certification required and preferred for the role.
• Ability to understand Workday concepts as new features are released.
• Ability to distill complex concepts into understandable presentations.
• Strong multitasking skills to manage multiple engagements simultaneously.
• Excellent verbal and written communication skills.
• Bachelor's degree or relevant work experience required; advanced degree preferred.

Nice-to-haves

• Experience with customer enablement services.
• Familiarity with industry practices related to HCM and IT implementation.

Benefits

• Workday Bonus Plan eligibility.
• Annual refresh stock grants.
• Flexible work schedule options.
• Comprehensive benefits package.