Senior Healthcare Business Intelligence Analyst

ChenMed - Miami Gardens, FL

Full-time - Mid Level

Miami Gardens, FL

Ambulatory Health Care Services

About the position

The Senior Healthcare Business Intelligence Analyst plays a pivotal role in enhancing the operational and clinical performance of ChenMed by providing actionable insights derived from data analytics. This position is designed for individuals who are innovative and entrepreneurial-minded, with a strong work ethic and the ability to inspire others. The analyst will serve as a customer analytics consultant across various departments, making data-driven recommendations that align with the company's strategic goals in the Medicare Advantage and healthcare sectors. The role requires a blend of strategic thinking and technical expertise, as the analyst will lead primary research efforts utilizing both quantitative and qualitative methodologies, managing research studies from inception to final deliverables. In this role, the analyst acts as a data liaison for leadership and stakeholders, translating their needs into effective reporting and analytic solutions. The incumbent will conduct independent analyses to assist the enterprise in improving clinical, operational, and cost-saving performance. By leveraging data, the analyst will formulate innovative strategies and actionable recommendations that drive successful execution. Collaboration with Clinical, Network, and Operational stakeholders is essential to proactively measure and enhance quality, patient outcomes, and total cost of care performance. The Senior Business Intelligence Analyst will prepare and analyze clinical and operational data, developing materials for executive management that define and prioritize key performance indicators (KPIs) to support global initiatives. The analyst will partner with developers to design and operationalize strategic solutions, including dashboards and reports, while utilizing data analytics and medical modeling to provide insights into new and existing processes. This role also involves validating data, enhancing reports, and designing new products for enterprise consumption, all while building strong relationships with leaders to facilitate problem resolution and awareness of challenges. Additionally, the analyst will coach leaders, physicians, and team members on effectively using reports and data resource tools, lead discussions on process improvements, and design procedures to continuously enhance data quality and integrity. The position requires a proactive approach to identifying issues and coordinating the implementation of necessary fixes, as well as mentoring lower-level developers and analysts. As a Subject Matter Expert (SME), the analyst will contribute to the strategic and tactical planning of Business Intelligence standards and practices, ensuring that insights are shared and utilized effectively throughout the organization.

Responsibilities

• Acts as data liaison for leadership and stakeholders, translating their needs into reporting and analytic solutions.
• Provides independent analysis and consulting to assist the enterprise with clinical, operational, and cost-saving performance improvement.
• Uses data to create and direct innovative, thoughtful, and cost-effective strategies, formulating actionable recommendations and requirements for successful execution.
• Partners with Clinical, Network, and Operational stakeholders to proactively measure and improve quality, patient outcomes, and total cost of care performance.
• Prepares and analyzes clinical and operational data to develop material presented to executive management, defining and prioritizing key performance indicators (KPIs).
• Partners with developers to design, build, and operationalize strategic solutions such as dashboards, reports, and trackers.
• Leverages data analytics and medical modeling to provide insights and recommendations for new and existing processes and business opportunities.
• Tests and tracks the efficiency of new multi-pronged strategies.
• Works with Analytics to validate data, enhance reports and tools, and help design new products for enterprise consumption.
• Builds strong and trusting relationships with leaders to support problem resolution and ensure overall awareness of issues and challenges.
• Coaches leaders, physicians, and team members on effectively using reports and data resource tools.
• Leads analytical discussions on how process improvements are translating to improved results.
• Designs and executes processes and procedures to continuously improve data quality and integrity, proactively identifying issues and coordinating the implementation of required fixes.
• Partners with business stakeholders to understand their requirements and assist in the development of dashboards, visualizations, and solutions tailored to their needs.
• Builds extensive internal and/or external networks to facilitate achievement of objectives.
• Assists, mentors, and instructs lower-level developers and analysts as needed.
• Advises and instructs on complex matters through the use and exercise of prior experiences, identifying and implementing the most appropriate options and solutions.
• Serves as a Subject Matter Expert (SME) on different projects for specific products and processes.
• Identifies, analyzes, designs, implements, and tests BI solutions to meet business needs.
• Contributes to the strategic and tactical planning of Business Intelligence standards, practices, and methodologies by sharing insights.
• Performs other duties as assigned and modified at manager's discretion.

Requirements

• BA/BS degree in Computer Science, Information Technology, or a related field required; OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
• MBA, MHA, MPA, or advanced degree in an area related to information sciences, analytics, health care management, or public health is a plus.
• A minimum of 3 years of work experience in management consulting, business development, health care, insurance, or advanced data analytics is required.
• Experience utilizing and developing data visualization through tools such as PowerBI and/or SSRS; statistical modeling is essential.
• Experience in health care models including Medicare Advantage Programs and provider risk models is preferred.
• Prior experience in strategic consulting is preferred.
• Strong communication skills, with experience delivering high-level presentations to executives and clinicians, is a must, with the ability to prepare, review, and consolidate data findings for Executive Committee.
• Ability to manage multiple projects with varying levels of complexity.
• Proven ability to meet deadlines and work in a fast-paced environment with changing priorities; exceptional time management and organizational skills are required.
• Advanced Microsoft Excel & PowerPoint skills including statistical modeling, VLOOKUP, and pivot tables are necessary.
• Spoken and written fluency in English is required.

Nice-to-haves

• Additional programming languages such as Python or R are a plus.
• Experience in strategic consulting is preferred.

Benefits

• Comprehensive benefits package
• Career development and advancement opportunities
• Great work-life balance
• Competitive compensation