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Tekconn Services - New York, NY
posted 2 months ago
Full-time - Mid Level
New York, NY
Professional, Scientific, and Technical Services
About the position
The Senior Help Desk Analyst position is designed for individuals looking to advance their technical and professional skills in a dynamic IT support and cloud hosting environment. This role involves providing technical support for end-user desktop issues, managing Active Directory, and administering Microsoft 365 services. The analyst will work on various client projects and be part of an elite support team that deals with cutting-edge technologies.
Responsibilities
- Provide technical support for end-user desktop issues.
- Administer Active Directory including account management and maintenance.
- Perform advanced administration of Microsoft 365, including E-mail, SharePoint, and Teams.
- Support level 1 and 2 ticket escalations.
- Assist with client projects such as Microsoft 365 migrations and VPN rollouts.
- Create resolution documentation for complex technical issues.
Requirements
- Minimum of 3 years of Active Directory and Microsoft 365 administration experience.
- Strong problem-solving and technical troubleshooting skills.
- Superior communication and customer service skills.
- Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11.
- Mac experience is a plus.
- A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification.
Nice-to-haves
- Mac experience is a plus.
Benefits
- Competitive salary
- Healthcare and dental benefits
- 401K Plan with company match
- Technical training and certification support
- Peer recognition program
- Technical Certification Training and Certification Exam Re-Imbursement
- Great team and work atmosphere
