SENIOR HR OPERATIONS & COMMUNICATIONS SPECIALIST

About the position

We are seeking a Senior HR Operations & Communications Specialist to join our growing team! In this role, you will independently deliver outstanding customer service to employees across all levels of the organization while managing employee communications to support daily operations and change management initiatives. You will have the opportunity to assess current HR processes and collaborate with the broader HR team to propose and implement new strategies, policies, and procedures. This initiative is focused on optimizing HR operations and aligning with our newly integrated HRIS platform, Workday.

Responsibilities

• Serve as the primary point of contact for employees at all organizational levels, offering a warm welcome to 'walk-ins' and providing virtual support through email and other electronic communications.
• Efficiently manage day-to-day communications with the organization via HR shared email inboxes, ensuring all inquiries are addressed within 24 hours and escalated to the appropriate HR team members when needed.
• Oversee the creation and distribution of the Bi-Monthly HR Newsletter, along with other communication channels to engage employees.
• Collaborate and coordinate between HR and IT on assigning adhoc and annual compliance training.
• Coordinate and facilitate weekly New Hire Orientation sessions, ensuring a smooth onboarding experience.
• Support Sr. Benefits & Wellness Manager with day-to-day benefits support, inquiries, invoice audits, etc.
• Support Sr. HR Technology Manager with analytics and reporting, and focusing on data integrity and ensuring employee files are up-to-date.
• Support Senior Director, Total Rewards with various initiatives that span across Total Rewards or the broader Human Resources team.
• Ensure compliance with Form I-9 and E-Verify requirements, maintaining up-to-date and accurate work authorization records.
• Organize and maintain employee-facing HR materials and HR SharePoint/Intranet site, ensuring contents are accurate, up-to-date, compliant, and easily accessible to all staff.
• Evaluate current HR processes and collaborate with the team to propose and implement new policies, procedures, and strategies aimed at enhancing efficiency.
• Administer immigration activities for the organization, liaising with Third-Party Immigration Attorneys to providing support to HR Business Partners and employees with required Immigration filings.
• Contribute to the development and implementation of company policies and procedures.
• Provide support across various HR functions, adjusting priorities as needed throughout the year.
• Cultivate positive relationships with colleagues at all levels of the organization.

Requirements

• Bachelors Degree in Business Administration, or related discipline.
• Minimum 5 years of experience working in Human Resources.

Nice-to-haves

• Proficient in using Workday for tasks such as reporting, data entry, research, and auditing.
• Strong organizational skills with the ability to manage multiple tasks and projects independently.
• Detail-oriented with a focus on accuracy in data management and record-keeping.
• Effective communicator, able to interact with employees, managers, and HR professionals.
• Excellent problem-solving skills with a proven ability to identify and resolve issues efficiently.
• Knowledgeable in HR policies, procedures, and best practices, with an understanding of relevant labor laws.
• Experienced with HRIS systems, particularly Workday.
• Customer-focused with a commitment to providing exceptional service to both internal and external stakeholders.
• Strong analytical abilities, skilled at analyzing data and identifying trends.
• Experienced in managing projects from initiation through to completion.
• Advanced proficiency in Microsoft Office Suite, including SharePoint, Excel, Word, and PowerPoint.