Wells Fargo - Charlotte, NC
posted 4 months ago
Wells Fargo is seeking an experienced Learner and Learning Management System (LMS) support representative to join the Learning Operations team as part of the Tier 2 Learning Support Team. This team is a crucial part of Human Resources Operations & Service Delivery (HROSD), responsible for creating and maintaining a comprehensive catalog of learning objects and training assignments, while also delivering end-user support across this spectrum. The ideal candidate will possess a strong technical background in Learning Management Systems, coupled with a robust customer service orientation, aiming to provide exceptional support and satisfaction to every customer interaction. In this role, you will assist employees in resolving escalated Learning and LMS-related issues, leveraging your technical knowledge and expertise. You will also provide subject matter expertise and interpretation of procedures to less experienced staff, supporting their performance and the overall effectiveness of the team. This includes proactively offering feedback and presenting ideas for improving or implementing processes and customer support tools within human resources operations. You will be tasked with performing complex business, operational, and customer support tasks in alignment with various initiatives within human resources. Your interactions will extend to immediate team members, functional areas, and internal peers, where you will provide guidance on human resources operations processes and deliverables. Additionally, you will assist employees with human resources-related issues, providing complex policy interpretations to ensure clarity and compliance. This position requires a blend of technical acumen, operational insight, and a commitment to customer service excellence, making it a pivotal role within the Learning Operations team.