Senior Implementation Manager, COBRA

$53,000 - $70,000/Yr

Wex Health - Bismarck, ND

Full-time - Mid Level

Bismarck, ND

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Senior Implementation Manager, COBRA is responsible for the successful setup and management of program plans across various lines of business for clients within key partnerships. This role involves leading the implementation process, coordinating with internal departments, and ensuring effective onboarding of clients while demonstrating subject matter expertise in COBRA services.

Responsibilities

• Lead the implementation process for the employer and partner by designing and implementing project plans and workstream methodologies.
• Manage implementation coordination across internal departments to ensure alignment with project deliverables and milestones.
• Provide regular communication and discussion recaps to all project stakeholders, leveraging strong written and oral communication skills.
• Analyze and document changes in scope and associated risks in connection with project milestones.
• Ensure all stakeholders are informed, clear on objectives, and understand roles for client onboarding.
• Monitor implementation deliverables and adjust project plans as necessary.
• Demonstrate strong product knowledge and subject matter expertise in core lines of business.
• Educate employers on plan setups and processes for effective implementation.
• Review all implementation documentation for accuracy and completeness of plan setup.
• Assist Implementation Managers with their projects and workloads when needed.
• Build and maintain positive relationships with employers and partners as the implementation contact.
• Evaluate employer needs and satisfaction with product offerings and services.
• Resolve issues during the implementation period and communicate solutions to appropriate parties.
• Provide compliance and regulatory knowledge of product offerings.
• Create and implement client-specific processes to improve onboarding experience.
• Coordinate with Partner Service Manager and Client Manager to identify partner processes and services.

Requirements

• 4-year degree or equivalent work experience.
• Demonstrated success in the COBRA Implementation Manager position.
• Must pass a successful background investigation.

Nice-to-haves

• Two years in the COBRA Implementation Manager role or equivalent work experience preferred.
• Customer service experience and COBRA experience typically acquired in 2+ years.
• Proven history of presentation skills and organizational skills.
• Project Management experience preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement