Senior Information Developer
C3 AI - Redwood City, CA
posted 3 days ago
About the position
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. C3 AI has an opening for an Information Developer located onsite at our office in Redwood City, California. As an Information Developer, you will collaborate with stakeholders and subject matter experts to create release notes, documentation, training content, and quick starts. Your content helps users confidently use our software to solve real world problems.
Responsibilities
- Plan, organize, develop, write, edit, and publish content, including user guides, developer guides, implementation guides, online help, release notes, UI text, and onboarding and training materials.
- Drive the total content experience across all deliverables, ensuring that content supports user journeys, use cases, and scenarios.
- Test all content in a pre-release version of the application.
- As necessary, contribute to blog posts, community articles, and tutorials that contribute to customer success.
- Evaluate the user interface; propose changes and additions to user-facing text.
- Advocate for users and recommend improvements to processes, tools, and guidelines.
Requirements
- Bachelor's degree in a related area.
- 5+ years of experience in a technical writing role for software products.
- Experience leading content initiatives that improve the customer experience or solve business/operational problems.
- Familiar with Docs as Code documentation model (we use Markdown, GitHub, Jenkins).
- Comfortable in an Agile development environment.
- Ability to read code and write code examples strongly preferred.
- Familiar with Python, Jupyter Notebooks, AI, ML, and NLP concepts preferred.
Benefits
- Excellent benefits
- Competitive compensation package
- Generous equity plan
