Senior Infrastructure Engineer

Arrowstreet Capital - Boston, MA

Full-time - Mid Level

Boston, MA

About the position

The Senior Infrastructure Engineer is a key member of the core Infrastructure team at Arrowstreet, responsible for the design, configuration, deployment, and maintenance of core infrastructure systems. This role focuses on ensuring operational efficiency and addressing critical capability gaps within the infrastructure ecosystem, particularly in storage, backup, and virtualization systems in a hybrid cloud environment. The engineer will also contribute to the DevOps practice and support the overall success of the team.

Responsibilities

• Maintain support and operational efficiencies for ArrowStreet's core platform enterprise solutions.
• Technical ownership for team managed services, including VMware (Horizon, ESX, vRops), File Services (NTFS, SMB on EMC Isilon, FsxN), Backup (Rubrik, Commvault), and Zerto.
• Develop and support Infrastructure As Code projects.
• Develop and maintain automation code and scripts.
• Work with IT teams to document and implement technical solutions to meet business requirements.
• Provide Level 3 support to resolve escalated issues and assist in root cause discovery of production impacting events.
• Review and enhance documentation for troubleshooting and resolution procedures for all levels of support.
• Lead assigned projects with a holistic approach, addressing identified gaps and implementing automation where possible.
• Provide cross training to other operations engineers as required.
• Actively contribute to the overall team's success and sprint deliverables.
• Serve as the team's escalation engineer for 3rd level support activities.
• Provide periodic off-hours on-call support per team rotation.
• Occasional evening or weekend work required.

Requirements

• Experience working in an Agile environment.
• 3+ years' experience in systems infrastructure operations or related field.
• 3+ years' experience designing, implementing, and managing a VMWare vSphere/vCenter/ESX Technology stack.
• Knowledge of server platforms (Dell/EMC/Cisco) including blade systems.
• Solid grasp of platforms integration with Storage and Network systems.
• 3+ years hands-on experience with managing enterprise level storage solutions (NAS, SAN, Fibre Channel, iSCSI, SMB, NFS).
• Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems, and messaging systems.
• Experience working with Disaster Recovery, Backup and Recovery solutions (Zerto, Rubrik).
• 2+ years' experience with one or more scripting languages such as Bash, Python, and/or PowerShell.
• 2+ years' experience with configuration management or IaC such as Ansible and Terraform.
• Experience in completing enterprise projects independently.
• Strong working practice towards security and compliance, cost management, and performance optimization.
• Self-motivated with critical attention to detail and a focus on customer service.

Nice-to-haves

• AWS experience with compute and storage solutions.
• Solid understanding of multi-site design and hybrid designs.
• Knowledge of application flow and systems design.