Senior Infrastructure Technical Writer

Mastercard - O'Fallon, MO

Full-time - Mid Level

O'Fallon, MO

Credit Intermediation and Related Activities

About the position

The Senior Infrastructure Technical Writer at Mastercard is responsible for creating, editing, and maintaining technical documentation that supports network and data center operations, audit controls, compliance processes, and standard operating procedures. This role requires a highly motivated individual with strong analytical skills and the ability to translate complex technical concepts into clear, user-friendly documentation for various audiences, including auditors and engineers.

Responsibilities

• Develop, organize, and write procedure manuals, technical specifications, audit controls, and process documentation.
• Collaborate with subject matter experts to gather information and ensure specialized topics are appropriately addressed.
• Analyze information required for the development or update of policy, procedure, and form documentation.
• Review and/or copyedit content developed by other members of the team to ensure accuracy, clarity, and consistency.
• Create user manuals, how-to guides, and reference documents for both technical and non-technical audiences.
• Conduct usability tests to refine documentation and ensure it meets user needs.
• Maintain version control of documentation and manage documentation projects from initiation to completion.
• Ensure compliance with industry standards and regulatory requirements in all documentation.

Requirements

• Bachelor's degree in Technical Writing, Communications, Information Technology, or a related field.
• Proven experience as a Technical Writer, preferably in the network and data center industry.
• Strong understanding of audit and compliance processes and standard operating procedures.
• Excellent written and verbal communication skills.
• Ability to translate complex technical concepts into user-friendly content.
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail and ability to handle multiple projects simultaneously.

Nice-to-haves

• Experience with network and data center operations.
• Knowledge of regulatory requirements and industry standards related to audit and compliance.
• Proficiency in technical authoring tools such as Adobe FrameMaker, MadCap Flare, or similar.
• Familiarity with content management systems (CMS) and markup languages such as HTML and XML.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits