Senior Institutional Investment Operations Specialist

Wells Fargo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Institutional Investment Operations Specialist within our Client Data team as part of Corporate and Investment Banking (CIB) Operations. This role is pivotal in ensuring that customer reference data is accurately maintained and that data remediation processes are effectively executed. The individual in this position will be responsible for analyzing and completing data remediation tasks, performing root cause analysis to prevent future occurrences, and developing strategic solutions that enhance the client lifecycle. The focus will be on maintaining high standards of data quality, ensuring a positive client experience, adhering to regulations, and driving operational efficiencies. As a Senior Institutional Investment Operations Specialist, you will lead complex initiatives related to operational and customer service support for institutional trade flow functions. This includes overseeing client account onboarding, cash payments, customer service, funding or custodial operations, securities settlement services, structured loan operations, and reconciliation. You will also support the resolution of issues that arise within and outside your area of responsibility. Your role will require you to review and research complex operational and customer support issues related to loans, securities, and derivative products, providing oversight and enhancing processes that require in-depth evaluation of multiple factors. In addition to leading projects and teams, you will collaborate with peers, colleagues, and managers to resolve issues and achieve organizational goals. Your expertise will be crucial in influencing and leading broader work teams to meet deliverables and drive new initiatives. This position requires a strong understanding of the function, policies, procedures, and compliance requirements related to complex financial products.

Responsibilities

• Lead complex initiatives in operational and customer service for lifecycle support for institutional trade flow functions including client account onboarding, cash payments, customer service, funding or custodial operations, securities settlement services, structured loan operations, reconciliation, and support resolution of issues.
• Act as key participant in large scale planning, gathering data to support resolution of issues in areas in and out of responsibility.
• Review and research complex multi-faceted operational and customer support on loan, securities and derivative product issues for institutional trade flow and provide oversight and add efficiencies to processes that require in-depth evaluation of multiple factors.
• Demonstrate full knowledge and serve as leadership on projects along with internal and industry related industries.
• Make decisions in complex and multi-faceted loan, securities and derivative products requiring understanding of the function, policies, procedures and compliance requirements.
• Influence and lead broader work team to meet deliverables and drive new initiatives.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Lead projects and teams, or serve as a peer mentor.

Requirements

• 4+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Extensive knowledge and understanding of loan, securities, and derivative products.
• Intermediate Microsoft Office skills.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Effective organizational, multi-tasking, and prioritizing skills.
• Ability to work in a fast-paced deadline driven environment.
• Experience identifying internal and external data sources from multiple sources across the business.
• Experience developing reports and metrics.
• Experience analyzing metrics and articulating data trends.
• Ability to research, analyze, document, and present organizational metrics that drive business decisions.
• Microsoft Excel spreadsheets experience importing, exporting, and manipulating data.
• 2+ years of experience creating pivot tables and performing data analysis in Excel.
• Relevant experience within a Compliance/Regulatory oversight, AML/KYC, Client Data management or Operational risk team is preferred.
• Experience conducting root cause analysis for data-driven process-related improvements.
• Good analytical skills including strategically analyzing data, diagnosing opportunities, and providing interventions.
• 2+ years of experience with data manipulation, cleansing, and transformation.
• Experience with synthesizing data from multiple sources and presenting it in appropriate formats.

Nice-to-haves

• Experience with compliance and regulatory oversight in financial services.
• Familiarity with FINRA regulations and background screening requirements.