Senior Instructional Designer

Toyota Motor - Alpharetta, GA

- Mid Level

Alpharetta, GA

Credit Intermediation and Related Activities

About the position

Toyota's Corporate Communications Department is looking for a passionate and highly motivated Senior Instructional Designer. This position works with all levels of Service Operations and Toyota Financial Services team members to develop and maintain training solutions that drive team member performance, compliance, and customer satisfaction. Will be supporting instructor-led training and eLearning training for Service Operations teams (may include Customer Care, Customer Assistance / Collections, Loyalty, Compliance, and VPP teams). This position participates in business projects and supports the Learning and Development Team in large-scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance the performance of Service Operations team members. May manage smaller-scale instructional design projects.

Responsibilities

• Develop and maintain end-to-end training curriculum for specific lines of business/functions.
• Includes curriculum aimed at onboarding, reinforcing desired behaviors, remediating, advancing performance and knowledge, and introducing change.
• Development of measurement tools and strategies to assess the effectiveness of training.
• Determine instructional strategies and develop measurable objectives for designing and assessing all training deliverables.
• Design and develop instructor-led training curricula including facilitator guides, and participant materials, and collaborate with field learning for implementation.
• Utilization of training technology to drive the efficiency of training solutions.
• Participation as a project team member on business initiatives to understand and develop training based on skill and knowledge needs.
• Management of the impact of change on the training curriculum.
• Comprehension of organizational needs, gathering requirements, and delivering solutions to support learning and performance needs of Service Operations.
• Continue to learn and evaluate emerging instructional design and adult learning principles.
• Deliver Train the Trainer sessions for new content.
• Partner with the Learning System's admin to deliver eLearning.
• Manage contract workers as needed.

Requirements

• Four-Year College Degree (BA or BS) or equivalent work experience.
• 5+ years of Instructional Design experience building end-to-end curriculum.
• Experience in both Instructor-led Training (ILT) and E-Learning space.
• Strong skills in E-Learning Authoring Tools: Articulate Storyline 360, Adobe Creative Cloud, Camtasia.
• Solid experience in digital video composition applications.
• Experience using either ADDIE.
• Familiarity with using Bloom's taxonomy when creating learning objectives.
• Ability to defend development decisions by correlating them to program goals.

Nice-to-haves

• Financial Services industry experience preferred.
• Experience with Vyond.
• Excellent verbal and written communication skills, technical writing skills a plus.
• Strong attention to detail.
• Work collaboratively with team members.
• Must be able to hit the ground running.

Benefits

• A work environment built on teamwork, flexibility and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Vehicle purchase & lease programs.
• Comprehensive health care and wellness plans for your entire family.
• Flextime and virtual work options (if applicable).
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Flexible spending accounts.
• Relocation assistance (if applicable).