Leidos - Bethesda, MD
posted about 2 months ago
The Desktop Support Technician III position at BAE Systems involves providing on-site technical support for a variety of hardware and software needs within the organization. This role is crucial for ensuring that end-users have the necessary support for their computing needs, which includes installing software and hardware, managing hardware moves, and making changes to existing hardware and software setups. The technician will be responsible for addressing break/fix issues, handling general requests, and performing operating system patch remediation. Additionally, the role includes refreshing PCs based on the company's lifecycle standards and providing tier 2 desktop support to users. In this position, the technician will also provide basic support for VoIP telephones and mobile devices, including iPhones, iPads, Blackberries, and Droids. Troubleshooting printer issues, such as toner replacements and paper jams, is also part of the job. The technician will be expected to maintain an updated asset inventory through a ticketing system database and should possess a working knowledge of Active Directory. Utilizing remote application software to assist both on-site and off-site users is a key responsibility, and the technician may also provide minor training to customer support personnel. Furthermore, the role includes patching support for lab standalone systems, ensuring that all systems are up-to-date and functioning properly.