Senior IT Analyst Programmer

About the position

This position will be focused on RST Unbound initiatives in direct support of Autonomous Mobile Robots (AMR) for general services. The role requires experience with Level 3 support activities, Agile development, and excellent communication skills. Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals. Evaluates alternative approaches and presents recommendations to teams and unit leadership. Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment. Maintains and supports multiple systems or complex software applications and their associated hardware at multiple Mayo Clinic sites. Produces and maintains documentation such as system requirements, designs, resource inventories, and plans. Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities. Works effectively across departmental organizations gaining consensus of stakeholders. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division’s computing systems. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

Responsibilities

• Design, develop, implement, and maintain custom system software.
• Install and maintain purchased systems software.
• Configure and support hardware systems across Mayo Clinic.
• Develop proposals considering alternatives and business cases.
• Evaluate alternative approaches and present recommendations.
• Regularly review applications and make modifications/updates.
• Maintain and support multiple systems or complex software applications.
• Produce and maintain documentation such as system requirements and designs.
• Provide technical and project leadership to other staff members.
• Work effectively across departmental organizations.
• Interface with vendor support service groups during outages.
• Act as a liaison to Mayo departments and vendors.
• Collaborate virtually with colleagues across Mayo Group practices.
• Provide 24/7 on-call support as required.

Requirements

• Experience with Level 3 support activities.
• Experience in Agile development.
• Excellent communication skills.
• Preferred experience in industrial automation.
• Coding skills in C#, Python, and SQL.
• Knowledge of ADO, Apigee APIs, and Rest/Web Sockets.

Benefits

• Full-time remote position with occasional on-campus activities.