Senior IT Analyst - Revenue Cycle Report Developer (100% Remote Position)

Duke University - Durham, NC

Full-time - Mid Level

Remote - Durham, NC

Educational Services

About the position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. The Senior IT Analyst will play a crucial role in the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. The Sr. IT Analyst will develop and disseminate operational and financial reporting to support revenue cycle operations. This position requires a detailed knowledge and understanding of business intelligence functions including analytics, data mining, data warehouse, reporting, and visualization dashboards. The primary responsibilities of the Sr. IT Analyst include generating standard or custom reporting solutions summarizing financial and operational business data for review by executives, managers, external vendors, and other stakeholders. The analyst will collaborate with stakeholders to identify business requirements and data needs, focusing on understanding how the data will be utilized. They will identify appropriate data sources, utilize business intelligence tools, and provide suitable reporting solutions to meet stakeholder needs. The role also involves translating disparate internal data sources into a single source data set that is easily reportable on, identifying and summarizing basic characteristics in data and trends related to Revenue Cycle information, and performing functional testing to ensure the completeness and accuracy of data. Additionally, the Sr. IT Analyst will participate in operational meetings, proactively offer guidance on appropriate reporting solutions, and engage with internal and external Epic application analysts to determine if specific data needs can be met based on system functionality and internal Epic build. They will communicate with customers regarding the timing of data delivery and provide updates throughout report development. The analyst will also provide end-user support for reporting tool usage and data interpretation, remain current with industry trends within the business intelligence continuum, facilitate the change control process to move reports through appropriate user level testing and acceptance, and support data analysis and reporting needs for special business intelligence projects.

Responsibilities

• Generate standard or custom reporting solutions summarizing financial and operational business data for review by executives, managers, external vendors, and other stakeholders.
• Collaborate with stakeholders to identify the business requirements and data needs with a focus on understanding how the data will be utilized.
• Identify appropriate data sources, utilize business intelligence tools, and provide an appropriate reporting solution to meet stakeholder needs.
• Translate disparate internal data sources into a single source data set that is easily reportable on.
• Identify and summarize basic characteristics in data and trends in data patterns related to Revenue Cycle information.
• Perform functional testing to ensure the completeness and accuracy of data.
• Participate in operational meetings and proactively offer guidance on appropriate reporting solutions.
• Engage with internal and external Epic application analysts, as needed, to determine if specific data needs can be met based upon system functionality and internal Epic build.
• Proactively communicate with customers regarding the timing of data delivery, particularly communicating anticipated delays.
• Develop and maintain working relationships with revenue cycle departments, and external stakeholders, as appropriate.
• Proactively provide updates throughout report development.
• Provide end user support for reporting tool usage and data interpretation.
• Remain current with industry trends within the business intelligence continuum.
• Facilitate change control process to move reports through appropriate user level testing and acceptance.
• Support data analysis and reporting needs for special business intelligence projects.

Requirements

• Bachelor's degree in business, IT, or relevant field preferred.
• Minimum of six years' experience in report writing and data analytics.
• Experience in programming, data analysis & report development in a language such as SQL, or similar experience in a leading analytical toolset, such as Cognos.
• Experience with Epic, Clarity data warehouse, Cognos, Oracle SQL Developer, and Tableau preferred.
• Knowledge of data warehousing and management, in-depth experience writing reports, and working with data to create reports.
• Current Epic Clarity Data Model certification or the ability to complete certification(s) within 6 months of employment.

Nice-to-haves

• Experience with Tableau for data visualization.
• Familiarity with healthcare revenue cycle processes.