ASML - Wilton, CT
posted 3 months ago
ASML US, including its affiliates and subsidiaries, brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. The IT Applications Engineer plays a crucial role in the development, delivery, and performance assurance of applications and software solutions. This position requires close collaboration with ASML business stakeholders to incorporate user-defined needs and feedback, thereby improving application design and optimizing performance. The engineer will provide technical support to various business areas and generate innovative ideas to convey the IT art-of-the-possible to the ASML business, inspiring and realizing capability enhancements. The IT Applications Engineer is responsible for collaborating with teams across various projects and customers to assess feasibility and customize applications. This includes supporting software build and development activities for both local and remote systems, which encompasses installation, software patching, system security, data backup, storage management, virtual machine management, and problem analysis. The engineer will perform remote troubleshooting using diagnostic techniques and pertinent questions, serving as a Tier 1/Tier 2 point of contact for problem and incident management. All customer requests will be logged and updated using the designated call handling and tracking system. Additionally, the engineer will define improvement proposals focusing on system performance and process efficiency for end-users, investigate and implement non-standard changes with limited scope, and support engineering requests to resolve issues. Ensuring compliance with all IT standard processes, procedures, and Service Level Agreements is also a key responsibility. The role may require access to controlled technology, and candidates must be legally authorized to access such technology prior to beginning work.