Senior IT Asset Management Analyst

Delmock Technologies - Laurel, MD

Full-time - Mid Level

Hybrid - Laurel, MD

Professional, Scientific, and Technical Services

About the position

The Senior IT Asset Management Analyst at Delmock Technologies, Inc. plays a crucial role in maintaining and enhancing the HAM Pro/SAM Pro modules. This position involves developing internal operating procedures, creating asset records for new purchases, reconciling asset licenses, and preparing reports to ensure efficient management of IT assets.

Responsibilities

• Evaluating, developing, and documenting IT hardware and software asset management processes and procedures to increase efficiency, reduce cost and risks associated with the management of IT assets.
• Leading projects to implement process, system, and asset management tool improvements.
• Maintain policy, process, standards, and procedure documentation.
• Monitor ITAM standards control compliance.
• Produce System metrics, KPIs, assist producing reports and scorecards to reflect the state of ITAM and the state of IT.
• Monitor data quality and coordinate verification activities.
• Reconcile software licenses against installed instances to measure and report on software license compliance.
• Administer the IT Hardware and Software asset modules in ServiceNow, including implementation, optimization and architecture of the service catalog and associated workflows.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or other related field and four (4) years of relevant experience. 10 years of relevant experience may be substituted in lieu of a bachelor's degree.
• Experience in analyzing IT asset data for cost, risk and compliance.
• Experience with managing IT assets through the lifecycle.
• Understanding of software licensing and how hardware configurations impact licensing.
• Understanding of different software publisher licensing metrics.
• Experience with or the ability to learn how to use: Inventory Management Systems, ServiceNow Asset Module, Microsoft SCCM.
• Experience maintaining an IT Hardware or Software asset repository.
• Experience producing reports and presentations.
• Two years of experience administering and developing the hardware and software asset module in ServiceNow.
• Advanced knowledge of Asset Management best practices.
• Advanced Excel functionality and data manipulation experience.
• Extensive knowledge of asset discovery tools such as SCCM and ServiceNow to extract and analyze asset information.
• Experience with ServiceNow Asset Module (HAM/SAM).

Nice-to-haves

• IAITAM Certifications
• Certified in ServiceNow Administration and Development
• Skilled with ServiceNow development and administration of HAM/SAM modules, ServiceNow Scripting (JavaScript, Glide API) ServiceNow Discovery, ServiceNow Workflows, Integration, Hub/Graph Connectors, Software development lifecycle.

Benefits

• Dynamic work environment
• Opportunities for community involvement
• Commitment to corporate social responsibility