Senior IT Business Analyst (OnBase)

University Hospitals - Shaker Heights, OH

Full-time - Mid Level

Shaker Heights, OH

Hospitals

About the position

The Senior IT Business Analyst position is a critical role within the hospital's business service lines, acting as a vital liaison between the IT department and various business units. This position is responsible for providing application configuration support aimed at enhancing operational efficiencies and addressing workflow needs across departments. The role requires a deep understanding of the hospital's business processes and the ability to translate these into effective IT solutions. The Senior IT Business Analyst will support major enterprise applications and other assigned systems, ensuring that they meet the operational requirements of the hospital. In this role, the analyst will lead the design of business workflows in collaboration with business units, guiding Application Analysts in creating improved efficiencies and resolving complex workflow issues. The position involves conducting needs assessments, overseeing software design and implementation, and ensuring thorough testing of applications to meet design objectives. The analyst will also be responsible for identifying complex testing scenarios, developing test scripts, and validating results to ensure the software functions as intended. The Senior IT Business Analyst will own specific functionalities and processes, managing all aspects of configuration, testing, and communication related to these areas. Troubleshooting application and system hardware issues independently is a key responsibility, as is partnering with end users to understand their workflows and business processes. The analyst will oversee system security for assigned applications and manage disaster recovery and backup requirements, providing guidance to Application Analysts as needed. Additionally, the analyst will act as the project lead in collaboration with the Project Management Office, guiding projects from scoping and design through implementation and transition to operations. Mentorship of Application Analysts is also a significant aspect of this role, along with producing and maintaining custom reports using industry-standard report writers like Crystal Reports. The analyst will review and approve end-user training materials, participate in training efforts, and ensure high documentation standards are maintained across the team. The role also involves leading the escalation of issues and developing policies and procedures in collaboration with business units and IT management. The Senior IT Business Analyst will independently manage components of application upgrades, testing, troubleshooting, and support efforts, while also supporting inbound and outbound interfaces as necessary. This position requires the creation of reports, dashboards, and analytical tools to support the customer base, as well as preparing detailed flowcharts and diagrams to assist with design decisions and problem analysis. The analyst will also assist with data collection from business subject matter experts to facilitate improved business workflows and perform other duties as assigned.

Responsibilities

• Supports major enterprise applications and others as assigned.
• Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Leads needs assessment, software design, implementation, support, and reporting.
• Leads unit and integrated testing of the software to ensure that the design objectives are met.
• Identifies complex testing scenarios, develops test scripts, and validates testing results.
• Maintains high degree of understanding of departments' business processes.
• Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
• Troubleshoots application issues, without assistance, to resolution.
• Troubleshoots system hardware, as needed.
• Partners with end users to understand workflow and business processes.
• Oversees system security for assigned applications.
• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
• Mentors Application Analysts.
• Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
• Reviews and approves end-user training materials and participates in training efforts.
• Guides other team members to ensure high documentation standards.
• Leads escalation of issues with appropriate resources.
• Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.
• Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
• Supports/troubleshoots inbound/outbound interfaces as appropriate.
• Creates reports as needed and works problem tickets.
• Evaluates and maintains appropriate system documentation.
• Collaborates with other application and clinical analysts to ensure system integrations.
• Serves as primary customer contact for on and off hours application support (rotating schedule).
• Participates in change management activities to support successful system deployments and enhancements.
• Utilizes and maintains appropriate change control procedures and standards.
• Creates reports, dashboards, and other analytical tools to support customer base.
• Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
• Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
• Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.

Requirements

• Proven experience as an IT Business Analyst or similar role in a healthcare setting.
• Strong understanding of business processes and workflows in a hospital environment.
• Experience with enterprise applications and software design.
• Proficiency in testing methodologies and developing test scripts.
• Ability to troubleshoot application and system hardware issues independently.
• Excellent communication and interpersonal skills to work with end users and business units.
• Experience with report writing tools, particularly Crystal Reports.
• Strong project management skills and experience leading projects from inception to completion.
• Ability to mentor and guide junior analysts.

Nice-to-haves

• Experience with disaster recovery and backup management.
• Familiarity with change management processes and procedures.
• Knowledge of system security protocols and best practices.
• Experience in training end users and developing training materials.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs