Senior IT Business Analyst - Sales & Marketing

Full-time - Senior

Phoenix, AZ

Specialty Trade Contractors

About the position

As the Senior IT Business Analyst within the Information Systems (IS) group, you will support the sales and marketing teams by establishing and managing a process-driven environment. In this role, you will lead the pre-execution phases of projects, collaborating with architects, technical resources, and project managers to ensure projects are clearly defined, achievable, and fit within our systems architecture.

Responsibilities

• Develop and maintain a project roadmap for IS initiatives that support the sales and marketing functions.
• Lead the phase-gate process from project inception through execution handoff, ensuring alignment with business priorities and strategic goals.
• Work with project managers and third-party developers during project scoping and refinement, assisting in defining clear, achievable requirements that align with GRG's systems architecture.
• Support project managers in preparing Statements of Work (SoWs), ensuring technical alignment before finalization.
• Own and maintain the project dashboard as the primary representative into your business area(s) of responsibility.
• Ensure that stakeholders have real-time visibility into project status, gate ETAs, and release dates.
• Drive Zero-Based Budgeting (ZBB) efforts for IS projects, including the annual budgeting and planning process for your project pipeline.
• Manage ongoing budget and priority/ZBB management, including managing execution order and priorities to fit within the approved annual budget.
• Collaborate with architects and technical resources to ensure that projects defined during the pre-execution phase are clear, achievable, and fit within the overall systems architecture.
• Establish and refine business analysis processes, dashboards, and performance metrics to drive continual improvement.
• Implement enhancements in marketing automation, sales process flow optimization, and AI-driven initiatives to support business objectives.
• Collaborate with sales and marketing stakeholders to gather, document, and refine business requirements for IS projects.

Requirements

• 10-15 years as a business analyst in IS/IT, with a focus on supporting sales and marketing teams.
• Proficient in gathering and analyzing requirements for Salesforce, marketing automation, PowerBI, Microsoft Fabric, and reporting systems.
• Experience in high-performance environments with process and team improvement contributions.
• Proven success in managing project dashboards.
• Capable of providing real-time visibility into project status, priorities, and timelines.
• Expertise in Salesforce, Pardot, PowerBI, Microsoft Fabric, and AI-driven sales and marketing technologies.
• Experience working with architects and technical teams to align projects with systems architecture.
• Experience with third-party vendors and partners for scoping, quoting, and assisting with Statements of Work (SoWs).
• Proven ability to manage projects in a structured, process-driven IS/IT environment.
• Familiar with phase-gate processes.
• Experience managing projects within a Zero-Based Budgeting (ZBB) framework.
• Proficient in annual budgeting, priority management, and budget revisions.
• Strong stakeholder management skills.

Nice-to-haves

• Prior first-line management experience is beneficial but not required; potential for leadership as the team grows.

Benefits

• No cost to employee health insurance plan available.
• Dental, Vision and 401K matching.
• Gym Membership
• One on One fitness Coaching
• Paid Time Off
• Employee Assistance Program
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment.
• Life insurance
• Professional development assistance.