Senior IT Business Systems Analyst

$86,000 - $141,800/Yr

One Call - Oklahoma City, OK

Full-time - Mid Level

Remote - Oklahoma City, OK

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Senior IT Business Systems Analyst plays a crucial role in enhancing the operational efficiency of the organization by collaborating with various stakeholders to define, build, test, and deploy product changes. This position requires a high level of expertise in systems analysis, with responsibilities that include organizing meetings, documenting business needs, and ensuring that product changes meet user requirements. The analyst serves as a subject matter expert and is expected to lead complex projects while mentoring junior analysts.

Responsibilities

• Organizes and facilitates meetings with Product Owners, Business Analysts, business users, and IT staff to identify and document business needs and objectives.
• Creates project documentation to describe system changes, including user stories, process maps, and business rules.
• Performs system/functional testing and demos to ensure product changes meet acceptance criteria.
• Manages a regular cadence for producing, reviewing, and obtaining approvals for project documentation.
• Works with Quality Assurance in the coordination of acceptance testing for major enhancements or projects.
• Conducts research and analysis to support business operations and presents findings to stakeholders.
• Plans and designs technology business processes to improve and support business systems.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent experience.
• 6+ years of demonstrated systems analysis experience, with at least one project as the systems analyst lead on a large project.
• Knowledge of end-to-end systems development life cycles (e.g., Agile, Waterfall).
• Proficiency in standard office software, such as MS Office, Visio, and MS Access.

Nice-to-haves

• Preferred contact center and telecommunications background.
• Knowledge of claims management industry.
• Familiarity with industry-standard process methodologies (e.g., Six Sigma, LEAN).

Benefits

• Opportunities to work from home
• Competitive wages with opportunities for annual merit increases
• Paid development hours for professional and community development
• 18 days of Paid Time off plus 8 company holidays and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program
• Exclusive discounts on travel, activities, and merchandise
• Colleague Assistance Program for counseling and financial services
• Tuition Reimbursement Program
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Healthcare concierge
• Pet Insurance
• The One Call Foundation for emergency assistance.