Senior IT Desktop Technician

Beacon Systems - Houston, TX

Full-time - Senior

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Senior IT Desktop Technician is responsible for providing high-level technical support to executive leadership, ensuring seamless technology experiences and minimal disruptions. This role involves configuring, installing, and repairing PC hardware and peripherals, as well as offering white-glove support tailored to the specific needs of executives. The technician will also enforce security compliance, manage equipment, and coordinate with IT teams to resolve complex issues, all while maintaining a high level of professionalism and discretion.

Responsibilities

• Provide white-glove technical support to executive leadership, ensuring timely and effective resolution of hardware, software, and network issues.
• Set up, maintain, and troubleshoot a range of devices tailored to executives' specific requirements.
• Enforce security protocols and monitor devices for compliance with corporate cybersecurity policies.
• Coordinate with network, cybersecurity, and application support teams to resolve complex issues.
• Oversee technical preparations for high-stakes meetings, presentations, and board meetings, including AV setup and software configuration.
• Offer training to executives on best practices, new technologies, and security protocols.

Requirements

• 10 years in IT support, with at least 2 years of experience directly supporting executive or high-level clients in a corporate environment.
• Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft, Apple Certified Support) are a plus.
• Proficient in Windows, mobile platforms, Office 365, AV equipment, and remote connectivity solutions like VPNs.
• Ability to troubleshoot complex issues independently, with a high level of precision and attention to detail.
• Excellent interpersonal and communication skills to work closely with executives.

Nice-to-haves

• Experience in a Fortune 500 or large corporate environment.