Senior IT Infrastructure Technical Specialist

Worley - Houston, TX

Full-time - Mid Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Senior IT Infrastructure Technical Specialist at Worley is responsible for delivering services and project outcomes for a major sustainability project. This role requires advanced problem-solving skills and the ability to translate strategic direction into tactical plans. The specialist will act as a liaison between project teams and Worley Digital, ensuring alignment with project objectives and requirements while managing operational aspects of IT services.

Responsibilities

• Partner with various teams on operational aspects of services to meet or exceed service levels.
• Execute operations, reporting, and continuous improvement of infrastructure services and products.
• Ensure stability, capacity, and performance of services, adjusting as needed to maintain service levels.
• Collaborate with IT organizations on ITIL service management processes.
• Oversee adherence to Asset/Inventory Management by service teams.
• Provide critical executive/client support.
• Participate in Disaster Recovery activities including planning and testing.
• Work with local regulatory bodies as required.
• Support the Strategic Relationship Management function by ensuring effective communication between SRM and the business.
• Oversee asset disposal processes and ensure compliance with disposal procedures.
• Facilitate onboarding support for new hires and hiring managers.
• Assist in procurement activities at local and regional levels.
• Manage telecom expenses including procurement and invoicing.
• Oversee unsupported applications and associated licensing hardware.
• Identify, document, and resolve infrastructure issues affecting users.
• Develop and implement technical solutions for complex issues.
• Organize time and information for high productivity and adapt to changing environments.

Requirements

• 5+ years experience in Infrastructure & Operations, preferably in a global organization.
• 5+ years experience assessing the impact of business operations on Infrastructure & Operations.
• Experience with deployment of Infrastructure & Operations international standards and methodologies.
• Proficiency in ServiceNow, Microsoft 365 suite, Active Directory, SCCM, Microsoft Project, Microsoft Teams, Microsoft SharePoint, O365 Admin Center, Visio, and Apple iPadOS.
• Strong communication skills to persuade and influence others.
• Understanding of ECPM industry and related Infrastructure & Operations Services requirements.

Nice-to-haves

• Experience with O365 Admin Center and Apple iPadOS is preferred.

Benefits

• Health and Safety training and compliance support.
• Commitment to diversity, inclusion, and respect in the workplace.