Senior IT Project Manager

$84,250 - $142,250/Yr

Babcock Power - Marlborough, MA

Full-time - Mid Level

Marlborough, MA

Fabricated Metal Product Manufacturing

About the position

Babcock Power's Information Technology department is seeking a Senior IT Project Manager to join their team in Marlborough, MA. The primary responsibility of the IT Project Manager is to successfully manage assigned IT projects and business process initiatives. This role is crucial in leading project teams that consist of applications and operations professionals, ensuring that the goals of projects set forth by the business unit and IT leadership are met. The IT Project Manager will work closely with the business unit liaison and IT team to establish project scope, cost, and schedule during the proposal stage. This position requires a solid background and in-depth understanding of business processes and operations, information systems, and best practices to help drive IT solutions that align with the business objectives. In this role, the IT Project Manager will deliver premier customer service, developing trusted business relationships and a high-quality reputation with end users. They will serve as the Voice of the Customer (VOC) for the assigned Business Unit (BU) to IT Management, working with business leadership and users to understand and develop defined business processes that can be translated into value-added IT projects. The IT Project Manager will facilitate collaboration with IT Applications and Operations teams to establish project scope, cost, and schedule requirements, and will own and manage the BU IT Projects Portfolio. Monitoring and controlling the project scope, schedule, and cost through the initiation, planning, execution, and closing phases will be a key responsibility. The IT Project Manager will report to the Business Unit and Senior IT Management on project portfolio progress, facilitate User Acceptance Testing (UAT) for assigned projects, and acquire Customer Satisfaction Surveys while managing on-time delivery metrics. This role is essential for ensuring that IT projects are aligned with business needs and are delivered successfully.

Responsibilities

• Deliver premier customer service, developing trusted business relationships and a high-quality reputation with end users
• Serve as Voice of the Customer (VOC) for the assigned Business Unit (BU) to IT Management
• Work with business leadership and users to understand and develop defined business processes to translate into value added IT projects
• Facilitate with IT Applications and Operations teams to establish project scope, cost, and schedule requirements
• Own and manage the BU IT Projects Portfolio
• Monitor and control the project scope, schedule and cost through initiation, planning, execution and closing phases
• Report to the Business Unit and Senior IT Management on project portfolio progress
• Facilitate User Acceptance Testing (UAT) for projects as assigned
• Acquire Customer Satisfaction Surveys and manage on-time delivery metrics

Requirements

• Bachelor's degree in Business, Information Technology, or a related field
• 5-10 years of IT Project Management experience, preferably 8-10 years
• Minimum of ERP/CRM experience preferred
• Previous experience working for a projects-based business or manufacturing business is ideal
• Experience with Power BI highly preferred
• Project Management Certification (PMP) is a plus
• Self-starter; proactive with exceptional problem-solving skills
• Outstanding customer service skills are a must

Benefits

• Base pay range of $84,250 - $142,250 annually, based on experience and qualifications