Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)

Computacenter - San Francisco, CA

Full-time - Senior

San Francisco, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Senior Service Architect (IT Infrastructure) plays a crucial role within the Services Pursuit team, focusing on assessing customer requirements, developing service designs, and calculating costs for IT infrastructure solutions. This position requires a strong understanding of various IT service areas and the ability to collaborate with internal teams to deliver effective solutions that align with customer needs.

Responsibilities

• Qualification of managed services opportunities
• Support the analysis of customer requirements
• Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue
• Support customer-specific campaigns and coordination of marketing support
• Assess and clarify customer requirements
• Map requirements against Computacenter existing capabilities
• Maximize opportunities to utilize the Shared Service Factory and other core propositions
• Consider services outside of existing capabilities
• Define and communicate requirements for Transition & Transformation
• Assist with the development of the solution/design (technical, operational, commercial)
• Create costing for developed service across the entire Services area
• Agree to the solution design & costing with Delivery teams
• Work as part of a team on larger solutions to ensure successful handover to relevant support organization
• Create complex pricing

Requirements

• Strong experience pricing large, complex IT Infrastructure projects
• Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional)
• Good understanding of the IT outsourcing market & competition
• Commercial capability in a business-focused IT environment
• Legally eligible to work in the United States
• Ability to build relationships primarily with internal stakeholders and ISPs
• Ability to communicate effectively at all levels
• Analytical and risk-aware approach
• Capable of working under own initiative but can work as a member of a team
• Ability to prioritize own workload
• Personal flexibility & willingness to travel
• Self-starting and results-driven with clear prioritization of deliverables
• Ability to work under time pressure
• Managing and minimizing risk to bid deliverables

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans for health and financial security