Carnegie Mellon University - Pittsburgh, PA
posted 4 months ago
The Senior IT Support and Systems Specialist at Carnegie Mellon University is a pivotal role responsible for the support and maintenance of various SaaS systems, including Slate and CMS platforms. This position requires advanced technical support capabilities for server, desktop, and network environments, ensuring the efficient operation of IT systems that encompass PCs, Macs, and servers. The specialist will engage in troubleshooting and resolving escalated user issues, coordinating with SaaS vendors and internal teams to ensure optimal performance of web systems. As a senior member of the IT support team, this role also involves providing guidance and mentorship to junior staff, fostering a collaborative environment without formal supervisory responsibilities. In addition to providing technical support, the Senior IT Support and Systems Specialist will participate in project work, contributing to teams focused on evaluating and implementing emerging technologies. This includes assisting in the development and implementation of tools, scripts, and knowledge documentation, as well as metrics to measure success. The specialist will be expected to stay updated with the latest industry trends and technologies, researching and recommending new tools and processes to enhance technical support capabilities. The role emphasizes the importance of flexibility, excellence, and passion, aligning with the values of Dietrich College. The ideal candidate will demonstrate strong interpersonal skills, problem-solving abilities, and a commitment to maintaining high standards of integrity while interacting with a diverse population of internal and external partners. Attention to detail, organizational skills, and the ability to handle sensitive information with discretion are also critical attributes for success in this position.