Senior IT Support & Network Analyst

Material Bank - Olive Branch, MS

Full-time - Mid Level

Onsite - Olive Branch, MS

About the position

The Senior IT Support & Network Analyst at Material Bank plays a crucial role in providing technical support and ensuring the smooth operation of IT infrastructure for approximately 200 employees. This position focuses on delivering exceptional end-user experiences, troubleshooting technical issues, and collaborating on corporate projects. The analyst will serve as the primary point of contact for IT support, managing both onsite and remote assistance, and will be integral in maintaining documentation and asset management.

Responsibilities

• Provide onsite and remote tech support for approximately 200 employees, focusing on end-user experience and satisfaction.
• Troubleshoot IT-related equipment such as PCs, wireless handheld devices, barcode scanners, scales, printers, and other end-user devices.
• Respond to and troubleshoot level 1 and level 2 tickets within JIRA, adhering to defined SLAs.
• Run specific actions in Azure AD and O365 Consoles related to End User and Computer Objects.
• Successfully deploy Windows/Mac OS environments and automate processes using MDM infrastructure.
• Coordinate hardware procurement and asset management.
• Collaborate in corporate and site projects and activities as directed.
• Create and maintain documentation.

Requirements

• Good understanding of basic computer hardware concepts and terminologies.
• Experience in supporting end-user hardware equipment like desktops, laptops, scales, printers, and scanners.
• Experience in supporting Windows 10 operating system and client software like MS Office and VPN.
• Experience with Mobile Device Management platforms, such as Intune and Jamf.
• Good knowledge of networking concepts and troubleshooting.

Nice-to-haves

• 4+ years of experience in IT support.
• Experience troubleshooting PCs, scanners, and portable handheld terminals/barcode scanners.
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Inventory management skills.
• Experience in supporting Apple Mac systems and MacOS systems.
• Experience with cloud-based platforms such as Azure AD and O365.
• Network+/CCNA Certification or equivalent experience/knowledge is desirable.
• A+ Certified or equivalent experience/knowledge is desirable.

Benefits

• Great company culture with awards for design innovation.
• 2 weeks' vacation to start, generous PTO, sick days, and all national holidays paid.
• Health benefits including medical with HSA and FSA options, dental, vision, and employee assistance program.
• 401(k) with 100% vesting starting at 90 days with 4% match.
• Opportunities for community involvement with time off to give back.
• Flexible work schedules with a hybrid working model.