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Senior IT Support Technician 12 Month Contract
TMX - New York, NY
posted 4 days ago
About the position
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. We are seeking a Senior IT Support Technician to provide onsite technical support for two office locations in Manhattan. The technician will handle daily technical operations, troubleshoot IT issues, and offer remote and onsite assistance. You will play a crucial role in ensuring a smooth technical environment for all users, including new hires, visitors, and local staff, while maintaining inventory and managing office technology needs.
Responsibilities
- Provide onsite technical support for IT-related issues and user queries.
- Set up and maintain office desk station equipment, ensuring seamless operation of hardware.
- Support and troubleshoot local AV (audio-visual) equipment.
- Act as remote hands for wired and Wi-Fi network link troubleshooting.
- Monitor, order, and maintain IT-related supplies (e.g., toner, cables, batteries) and maintain office inventory.
- Manage deliveries, shipping, repairs, and returns of equipment.
- Oversee the disposal and recycling of obsolete equipment.
- Secure access to the LAN room and IT storage areas.
- Serve as the Google Workspace and TMX environment champion and coach, assisting users with these platforms.
- Act as the main contact for new hire equipment preparation and delivery for new employees.
- Conduct first-day onboarding training and provide IT resources to new employees across the USA.
- Provide 'white-glove' support to visitors, ensuring exceptional service for their technical needs.
- Respond to HelpDesk phone calls as part of the IT Support Call Center.
- Resolve ServiceNow incident and task tickets.
- Assist in remote onboarding for new employees across the company.
Requirements
- 3-5 years of IT support experience, preferably in a corporate environment.
- Strong knowledge of Google Workspace, networking fundamentals, Windows 11 and MacOs, AV systems, and IT hardware setups.
- Ability to troubleshoot a wide range of technical issues with a proactive, service-oriented approach.
- Strong verbal and written communication skills, with the ability to effectively train and support users.
- Autonomy, and excellent organizational skills, including inventory management and supply tracking.
- A strong customer service orientation, with a focus on providing white-glove support.
Benefits
- Flexible work environment with a cloud-first and hybrid workstyle.
- Generous time-off and leaves.
- Empathetic leadership and a culture of flexibility and balance.
- Opportunities for growth and expansion in business.
- Employee-led Team Impact initiatives that spread social good.
