Senior IT Support Technician

Power Design

Full-time - Entry Level

Specialty Trade Contractors

About the position

The IT Support Technician role at Power Design is designed for innovative and motivated individuals who excel in a fast-paced environment. This position serves as the primary contact for all IT-related incidents and service requests, focusing on delivering exceptional customer service and proactive solutions to employees.

Responsibilities

• Identify, diagnose and resolve technical issues through hands-on support and training.
• Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment.
• Assist other departments with technology requests and the setup of new workstations.
• Organize asset requests, applications, security and other IT projects.
• Serve as customer liaison at our Tech Deck.

Requirements

• 3-5 years of relevant technical experience is required.
• Strong computer skills, including proficiency in Microsoft Office troubleshooting and configuration.
• Ability to provide consistent, world class level of service.
• Extremely organized and highly motivated with strong tech savvy skills and the ability to adapt to constantly changing priorities.
• Proactive mindset focused on continuous growth.

Nice-to-haves

• Bilingual (English and Spanish) is preferred.
• Bachelor's degree in computer science or related field is preferred, but not required.

Benefits

• Supportive work-life balance
• Opportunities for continuous growth and development
• Diversity and inclusion initiatives