Senior IT Technician

TeamLogic IT, Oak Lawn, IL - Oak Lawn, IL

Full-time - Mid Level

Onsite - Oak Lawn, IL

About the position

The Senior IT Technician plays a crucial role in providing comprehensive IT support and solutions to small- and medium-sized businesses. This position requires a blend of technical expertise and strong communication skills to effectively address client needs and ensure the smooth operation of IT services. The technician will work closely with sales teams to deliver pre- and post-sales support, including technical assessments, implementation, and ongoing account management.

Responsibilities

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.

Requirements

• Minimum of five years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.
• Three years of experience in a client-facing environment such as sales engineering.
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
• Possesses strong organizational and time-management skills.
• Experience writing proposals for and implementation of technical solutions to fulfill business needs.
• Results-oriented, self-motivated, energetic, professional, reliable and a team player.
• Strong understanding of technology and business productivity systems.
• Experience with RMM (remote monitoring and management) tool a plus.
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills.
• Experience architecting, provisioning, deploying, and supporting Windows servers and associated VMs.
• Experience provisioning and supporting cloud server environments like Azure and AWS.

Nice-to-haves

• Sales training/experience is a plus.
• Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+, MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer), MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), CCNA or CCIE-Cisco certifications a real plus.

Benefits

• Competitive wages based on experience.
• Challenging work and career opportunities.
• Pleasant work environment.
• Ongoing training.