Senior JAVA Production Support Lead

Cognizant Technology Solutions - Missouri City, MO

Full-time - Senior

Missouri City, MO

Professional, Scientific, and Technical Services

About the position

The Senior JAVA Production Support Lead at Cognizant is responsible for providing technical and functional leadership in a production support environment. This role involves managing Java L3 production support, minor enhancements, incident support, and customer interactions while coordinating with offshore teams. The position requires a strong background in Java and Spring Boot frameworks, along with experience in microservices and monitoring tools. The ideal candidate will ensure smooth application operations, troubleshoot production issues, and lead a high-performing team.

Responsibilities

• Java L3 Production Support including minor enhancements and incident support.
• Provide technical and functional leadership to the offshore team.
• Respond and resolve issues beyond standard management requests using independent judgment.
• Ensure status updates and produce weekly metrics.
• Enforce client policies, procedures, and software craftsmanship.
• Provide in-depth analysis for issues and propose solutions.
• Create program specifications and unit test plans, develop code as per business prioritization.
• Provide on-call support and troubleshoot issues in the production environment.
• Perform regular maintenance tasks including patching, upgrades, and configuration changes.
• Implement and manage monitoring tools to detect issues early.
• Analyze logs and metrics to identify and resolve performance bottlenecks.
• Collaborate with development teams to apply fixes and enhancements.
• Participate in peer-review of code to ensure better quality of deliverables.
• Maintain accurate documentation for support processes, known issues, and resolutions.
• Ensure knowledge sharing and best practices are followed.
• Be open to work in shifts and provide weekend on-call support.

Requirements

• 10+ years of strong experience in Java and Spring Boot frameworks.
• Proficiency in Microservice architecture and associated technologies.
• Hands-on experience with monitoring tools like Dynatrace, Grafana, and Splunk.
• Understanding of relational databases like Oracle and SQL.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience with containerization technologies such as Docker and Kubernetes.
• Knowledge of CI/CD pipelines and tools like Jenkins and GitHub.

Nice-to-haves

• Experience with Struts, JSP, SOAP API, Autosys, Unix, MongoDB/DB2, and Azure Cloud.
• Familiarity with JIRA and Service Now for IT Service Management.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan