Senior Key Account Manager, Strategic Accounts

$86,000 - $129,500/Yr

DSV - Austin, TX

Full-time - Senior

Austin, TX

10,001+ employees

Support Activities for Transportation

About the position

The Senior Key Account Manager, Strategic Accounts is a senior-level role focused on managing and expanding DSV's Road business with global Oil & Gas clients. This position emphasizes developing long-term growth plans, retention strategies, and fostering strong relationships with stakeholders to optimize supply chain solutions. The role requires initiative, self-motivation, and a commitment to overcoming challenges while driving growth across various service lines.

Responsibilities

• Manage Premier Oil & Gas Account(s) across DSV Road and other service lines.
• Align strategic account development with key stakeholders, including direct/indirect reports.
• Lead a commercial team by implementing performance-driven initiatives and achieving sales targets.
• Ensure clear communication and transparency on customer activities throughout the DSV organization.
• Serve as the primary escalation point for customer issues, focusing on agreement-related incidents.
• Develop and implement a strategic account plan to retain and grow customer relationships and revenue.
• Promote innovation and continuous improvement processes in collaboration with the customer.
• Stay updated on market trends and developments within assigned accounts and the logistics industry.
• Leverage expertise and specialists to create value-added solutions for customers.
• Proactively identify new opportunities within customer accounts and collaborate with colleagues to drive growth.
• Define and agree upon goals and KPIs for logistics activities in line with client requirements.
• Demonstrate strong negotiation skills to achieve effective outcomes.
• Share best practices with the broader team to enhance DSV's professionalism.
• Manage team performance, including supervising team members and coordinating with other departments.
• Identify skill development opportunities and provide coaching and feedback to direct and indirect reports.
• Establish clear sales objectives for direct reports, both short-term and long-term.
• Conduct regular performance reviews to evaluate individual and team progress.

Requirements

• 10+ years of sales experience in the freight forwarding/logistics industry required.
• 5+ years of Sales/Account Management experience in the Oil & Gas vertical.
• Strong knowledge of all products including supply chain solutions, freight forwarding, and contract logistics.
• Previous experience in managerial positions in an international environment.
• Business fluent in English, preferably with a good command of the local language.
• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, etc.).
• Good knowledge of Customer Relationship Management (MS Dynamics) Tools.

Nice-to-haves

• Experience in managing cross-functional teams.
• Ability to lead virtual online meetings and customer engagements.
• Analytical mindset to optimize supply chain operations.
• Experience in a fast-paced, dynamic environment.

Benefits

• Competitive salary based on experience and location.
• Opportunities for professional development and career growth.
• Inclusive and diverse workplace culture.