Senior Lead Desktop Support Engineer
Burgeon IT Services•Plano, TX
431d
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About The Position
The Senior Lead Desktop Support Engineer serves as the primary point of contact for end users requiring support and maintenance for their computers and network systems. This role is crucial in ensuring that incidents and service requests are resolved to the satisfaction of business users while adhering to defined service level agreements (SLAs). The engineer will be responsible for installing, upgrading, and troubleshooting various hardware and software components, providing excellent customer service, and collaborating with other IT teams to ensure efficient operations.
