Senior Lead, Digital Operations Engineering

Royal Caribbean Cruises - Miami, FL

Full-time - Senior

Miami, FL

Administrative and Support Services

About the position

The Senior Lead, Digital Operations Engineering at Royal Caribbean Group is a pivotal role focused on driving engineering excellence and operational efficiency for the company's digital platforms. This position involves providing technical leadership, collaborating with cross-functional teams, and contributing to the strategic direction of the technology landscape. The ideal candidate will possess a robust engineering background, strong problem-solving skills, and a proven track record of managing complex technology projects from inception to completion.

Responsibilities

• Contribute to the strategic direction for engineering functions, ensuring alignment with business goals and technological advancements.
• Develop and maintain a product and technology roadmap in collaboration with stakeholders, focusing on enhancing the guest and employee experience.
• Provide expert guidance on engineering best practices, advanced technologies, and emerging trends.
• Oversee the design, development, and implementation of high-quality technology solutions.
• Enhance the reliability and performance of digital platforms through proactive monitoring, automation, and instrumentation.
• Lead efforts to reduce technical debt, improve system stability, and ensure operational readiness for peak seasons.
• Implement and enforce best practices in project delivery, quality control, and safety.
• Partner with business and technology stakeholders to understand requirements, prioritize initiatives, and deliver impactful solutions.
• Maintain strong relationships with internal stakeholders and external consultants to ensure alignment and successful project delivery.
• Serve as the main liaison for design-related updates to core project teams, facilitating effective communication and collaboration.
• Coordinate project efforts from conception to completion, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Prepare strategic plans for project success and actively manage project communications and documentation.

Requirements

• Minimum 10 years of experience in a senior engineering or technical leadership role.
• Bachelor's degree in computer science, Engineering, or a related field required.
• Proven track record of leading large-scale technology projects through the development and delivery phases.
• Deep expertise in engineering principles, software development lifecycle, and agile methodologies.
• Strong understanding of modern technology stacks, cloud services, and DevOps practices.
• Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
• Results-oriented with a proven ability to drive initiatives from strategy to execution.
• Strong analytical and problem-solving skills, with the ability to think strategically and translate ideas into actionable plans.
• Ability to build and maintain strong relationships with stakeholders, fostering collaboration and achieving results through others.

Benefits

• Competitive compensation package
• Career development opportunities
• Unique ways to explore the world