Senior Lead Digital Product Manager, Merchant Experience

Wells Fargo - Charlotte, NC

Full-time - Senior

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Lead Digital Product Manager within the Personal Lending Servicing Group that has deep agile expertise to design, develop and execute against a prioritized backlog for enabling self-service features and other account management capabilities. In this role, you will deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking. You will act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment. As a Senior Lead Digital Product Manager, you will lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise. You will coordinate highly complex activities and provide guidance to others, offering vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs, and initiatives which have a significant impact. Your role will involve strategically engaging with all levels of professionals and managers across the enterprise, serving as an expert advisor to leadership. You will develop and execute the multi-year strategy to drive sustainable improvements in account management experiences through the digital channel. This includes consulting with dependent product partners (including legal, risk, compliance, and control) on digital application capabilities required to meet business growth objectives. Additionally, you will define and continually refine OKRs / KPIs and develop related reporting/dashboards to track progress and success.

Responsibilities

• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.
• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment.
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise.
• Coordinate highly complex activities and guidance to others.
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.
• Strategically engage with all levels of professionals and managers across the enterprise.
• Serve as an expert advisor to leadership.
• Develop and execute the multi-year strategy to drive sustainable improvements in account management experiences through the digital channel.
• Consult with dependent product partners (including legal, risk, compliance and control) on digital application capabilities required to meet business growth objectives.
• Define and continually refine OKRs / KPIs; develop related reporting/dashboards.

Requirements

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 5+ years of experience with large scale, complex product portfolios with broad scope and impact across large organizations.
• 5+ years of experience working in an Agile environment, managing tradeoffs and executing day to day backlog prioritization and refinement; defining release plans aligned to the product strategy and roadmap.
• 5+ years of experience leading the development and execution of complex digital business plans, programs and initiatives enterprise-wide while managing risk and ensuring regulatory and policy compliance.
• Previous experience with Financial Services or Fintech industry.
• Previous experience enabling new features for merchant experiences.
• Prior successful work leading scrum teams in a matrixed environment.
• Prior Experience as a Transformation leader driving change across an organization.
• Highly refined communicator, with experience presenting information in a manner that persuades, educates, and enhances understanding at all levels.
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives.
• Experience consulting, influencing and partnering with a broad constituency of stakeholders.
• Ability to positively influence, motivate, and lead diverse teams in a shift based, decentralized, and geographically dispersed environment.
• Ability to translate and present complex technical data across technical and non-technical groups.
• Customer centricity mindset; focused on putting the customer first in product development.
• Proven ability to leverage various communication methods and styles across varying levels and sizes of audiences to convey the vision of a product and address critical decision points to sustain team, customer, and stakeholder excitement around the product.