Senior Lead Digital Product Manager, Merchant Servicing Operations

Wells Fargo - West Des Moines, IA

Full-time - Senior

West Des Moines, IA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Lead Digital Product Manager to support the Servicing & Operations product team within the Consumer Lending Merchant Services Business Transformation Team. This role involves advising senior leadership on digital products and initiatives, leading complex strategies, and collaborating with various teams to deliver innovative solutions that align with Merchant Services strategy.

Responsibilities

• Act as an advisor to senior leadership to develop or influence digital products and initiatives.
• Lead the strategy and resolution of complex challenges across multiple areas of the enterprise.
• Deliver long-term, large-scale solutions requiring vision, creativity, and advanced analytical thinking.
• Collaborate with Technology, Product, and Business teams to create a product roadmap.
• Coordinate complex activities and provide guidance to the Scrum Team.
• Provide vision and expertise to senior leadership on implementing significant digital business plans.
• Engage strategically with professionals and managers across the enterprise.
• Serve as an expert advisor to leadership in Product and Technology.
• Translate and present complex technical data to various groups.
• Ensure compliance with applicable policies and mitigate risks.
• Support a culture of talent development to meet business objectives.

Requirements

• 7+ years of digital product management experience or equivalent.
• Experience with Agile methodology, including user stories and backlog management.
• Merchant Services experience within the financial services industry.
• Experience with Agile tools like Confluence and Jira.
• Experience working with third-party vendors.
• Customer-centric mindset focused on product development.
• Experience influencing and building relationships with stakeholders.
• Demonstrated ability to enhance and implement new processes.
• Leadership experience with team management skills.
• Proven ability to innovate and meet customer needs.
• Strong analytical thinking in a complex environment.
• Advanced Microsoft Office skills.
• Excellent communication skills.

Nice-to-haves

• Experience with Agile tools for tracking epics and user stories.
• Experience navigating through ambiguity.

Benefits

• Hybrid work schedule
• Diversity, equity, and inclusion initiatives
• Employee support programs