Senior Lead Digital Product Manager, Merchant Servicing Operations

Wells Fargo - Atlanta, GA

Full-time - Senior

Atlanta, GA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Lead Digital Product Manager to support the Servicing & Operations product team within the Consumer Lending Merchant Services Business Transformation Team. This role involves advising senior leadership on digital products, leading complex strategies, and collaborating with various teams to deliver innovative solutions that align with business objectives.

Responsibilities

• Act as an advisor to senior leadership to develop or influence digital products and initiatives.
• Lead the strategy and resolution of complex challenges across multiple areas of the enterprise.
• Deliver long-term, large-scale solutions requiring vision, creativity, and advanced analytical thinking.
• Collaborate with Technology, Product, and Business teams to create a product roadmap.
• Coordinate complex activities and provide guidance to the Scrum Team.
• Provide vision and expertise to senior leadership on implementing significant digital business plans.
• Engage strategically with professionals and managers across the enterprise.
• Serve as an expert advisor to leadership in Product and Technology.
• Translate and present complex technical data to both technical and non-technical groups.
• Ensure compliance with applicable policies and mitigate risks.
• Support a culture of talent development to meet business objectives.

Requirements

• 7+ years of digital product management experience or equivalent work experience, training, military experience, or education.
• Experience with Agile methodology, including writing user stories and facilitating prioritization discussions.
• Merchant Services experience within the financial services industry.
• Experience with Agile tools like Confluence and Jira for tracking work in backlogs.
• Ability to enhance and implement new processes by identifying roadblocks and developing recommendations.
• Leadership experience with the ability to manage and engage teams effectively.
• Proven ability to be innovative and creative in meeting customer and enterprise needs.
• Strong analytical thinking skills in a complex matrixed environment.
• Excellent verbal, written, and interpersonal communication skills.

Nice-to-haves

• Experience working with third-party vendors.
• Customer-centric mindset focused on prioritizing value outcomes.
• Demonstrated ability for self-management and critical decision-making.
• Advanced Microsoft Office skills.

Benefits

• Hybrid work schedule
• Diversity, equity, and inclusion initiatives
• Drug-free workplace policy