Senior Lead Digital Product Manager - Zelle Fraud and Scams

Wells Fargo - Phoenix, AZ

Full-time - Senior

Phoenix, AZ

10,001+ employees

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Lead Digital Product Manager to spearhead the strategy and development of advanced fraud and scam mitigation capabilities for Zelle, ensuring an optimal customer experience. This role will report to the Pay-a-Person Product Management Director and will focus on reducing fraud and scams while enhancing customer service. The individual will lead cross-functional teams, inform business strategy, and drive the execution of initiatives aimed at improving the Zelle ecosystem.

Responsibilities

• Own, define, and drive the Pay-a-Person Job-to-be-done Fraud and Scam mitigation roadmap and strategy.
• Lead internal fraud and scam reduction efforts relating to EWS and the Zelle network.
• Partner closely with Fraud teams to meet goals associated with Fraud and Scam reduction.
• Ensure compliance with regulations and payment network rules related to Fraud and Scam mitigation, reporting, and practices.
• Analyze customer and results-oriented information.
• Perform market research related to development and testing of services and products.
• Influence companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management.
• Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders.

Requirements

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 3+ years of experience within a financial services organization working on the mitigation of Payments Fraud and Scams.
• Background and experience with Zelle and the Early Warning Services network.
• Strong understanding of compliance requirements (ie. Reg E) related to payment products.
• Experience with understanding fraud trends and developing strategies to mitigate loss and customer impact.
• Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities.
• Strong analytical skills with high attention to detail and accuracy.
• Strong understanding of emerging payments trends and payment rails.
• Proven ability to influence, educate and advocate for an idea or vision and gain alignment.
• Ability to visualize, articulate, and solve problems.
• Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners.
• Ability to create clear and compelling presentations with exceptional strategic 'storytelling' skills.
• Exceptional organization, coordination, and time management skills.
• High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems.

Nice-to-haves

• Experience with data analysis tools and methodologies.
• Familiarity with agile product development methodologies.

Benefits

• Hybrid work schedule
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts
• Professional development opportunities