Lumen Technologies - Cheyenne, WY
posted 4 months ago
The Senior Lead Product Development Manager for the Public Sector at Lumen is a high-impact individual contributor role focused on developing new products and enhancing existing platforms to meet the specific needs of the Public Sector market. This position requires close collaboration with Public Sector and Enterprise Product Management Leaders, as well as effective communication with Director and VP-level leaders. The role involves working alongside various teams, including Product, Technology, Sales, and Operations, to successfully introduce solutions to the market that generate profitable revenue through new product lines and platforms. Additionally, the manager will drive capital efficiencies through technological advancements and operational efficiencies through process improvements and automation. A key aspect of this role is to ensure an ideal end-to-end customer journey, identifying and leading efforts to improve the customer experience. The position demands strong project management skills, political and financial acumen, and the ability to collaborate and influence across functions. The ideal candidate will have a strong bias for action, a sense of urgency, and a passion for delivering a differentiated customer experience. This role is critical in shaping the future of Lumen's offerings in the Public Sector, ensuring that products not only meet market demands but also exceed customer expectations.