Senior Lead Product Manager - Fraud Detection Operations

Wells Fargo - Chandler, AZ

Full-time - Senior

Chandler, AZ

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Lead Product Manager responsible for overseeing product management and strategic initiatives for the Fraud Alert & Queue Management Area Product within Fraud Detection Operations. This role focuses on building solutions that enhance real-time agent experiences and leverage advanced analytics to achieve critical business outcomes. The ideal candidate will possess a blend of product management, data analytics, technology delivery, and leadership skills.

Responsibilities

• Articulate product area vision, define scope, prioritize feature backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for Fraud Operations.
• Collaborate with leaders, stakeholders, SMEs, scrum masters, project managers, and delivery teams to ensure success and promote the product area vision.
• Drive requirements, manage and refine the product backlog, and adjust planning in response to financial, control, or process roadblocks.
• Ensure cross-functional dependencies are articulated, managed, and addressed by all stakeholders.
• Manage demand and capacity, producing reliable forecasted completion timelines.
• Develop and monitor key performance indicators, identify improvement opportunities, and ensure compliance with regulatory and policy standards.
• Provide strategic, innovative, and creative solutions with a positive attitude.
• Encourage the development of empowered Scrum teams through servant leadership.

Requirements

• 7+ years of experience in Product Management, product development, strategic planning, process management, change delivery, or agile product ownership.

Nice-to-haves

• Strong knowledge of Fraud Operations applications including Fraud Services, CoBRRa, and Prevent.
• Understanding of product management principles such as customer-backed thinking and analytical mindset.
• Experience in developing product strategies and roadmaps, managing products from ideation to market delivery in the Fraud and Claims Management space.
• Experience utilizing Product Management disciplines to lead, coach, and motivate teams to deliver value aligned with OKRs.
• Ability to make timely and independent judgment decisions in a fast-paced environment using analytical skills.
• Experience delivering software products using agile/scrum principles.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to build relationships and interact with all levels of the organization.
• Facilitation and collaboration skills to broker agreements among diverse perspectives.
• Experience communicating complex information and translating data into actionable recommendations.
• Ability to bring successful products to market on time using various development and delivery strategies.
• Experience navigating matrixed organizations for optimal value delivery.

Benefits

• Diversity and inclusion initiatives
• Employee support programs
• Risk management training
• Compliance training programs