JPMorgan Chase - Plano, TX

posted 4 months ago

Full-time - Senior
Plano, TX
Credit Intermediation and Related Activities

About the position

Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability. As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Community & Consumer Banking - Infrastructure & Production Management Team, you will work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. Your role will be pivotal in ensuring that these NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. In this position, you will create high-quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance. You will provide advice and mentoring to other engineers and act as a key resource for technologists seeking advice on technical and business-related issues. Demonstrating site reliability principles and practices every day, you will champion the adoption of site reliability throughout your team. Collaboration will be essential as you work with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt. You will work toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations. Your responsibilities will also include evolving and debugging critical components of applications and platforms, as well as making significant contributions to JPMorgan Chase's site reliability community via internal forums, communities of practice, guilds, and conferences.

Responsibilities

  • Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
  • Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
  • Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
  • Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
  • Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
  • Evolves and debug critical components of applications and platforms
  • Makes significant contributions to JPMorgan Chase's site reliability community via internal forums, communities of practice, guilds, and conferences

Requirements

  • Formal training or certification on site reliability culture and principles concepts and 5+ years applied experience
  • Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
  • Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
  • Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
  • Ability to communicate data-based solutions with complex reporting and visualization methods
  • Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm's strategy
  • Ability to anticipate, identify, and troubleshoot defects found during testing

Nice-to-haves

  • Provides comprehensive and ongoing guidance, tools, and solutions to support the firms' growth
  • Strong communication skills with ability to articulate complex technical concepts clearly
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