Senior Learning Associate, Instructional Design Team

Capital One - Richmond, VA

Full-time - Mid Level

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Senior Learning Associate in the Instructional Design Team at Capital One is responsible for creating impactful learning experiences that align with business objectives and enhance performance. This role involves collaboration with business leaders and subject matter experts to design, develop, implement, and continuously improve learning materials, particularly in compliance and policy areas. The position requires a strong understanding of adult learning principles and the ability to balance quality with business needs, ensuring that learning solutions are effective, engaging, and inclusive.

Responsibilities

• Deliver high quality, memorable learning experiences for Capital One associates primarily focused on compliance and policy requirements and other role-required learning.
• Consult with Compliance Governance and other line of business partners and learning team members on training needs, solution design recommendations, and delivery expectations.
• Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles.
• Collaborate with team members on learning and development best practices as a means to ensure superior deliverables on all projects and initiatives.
• Assume personal responsibility for multiple projects and follow-through to completion with minimal need for direct supervision.
• Engage with content owners to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet strict compliance deadlines.
• Create a feeling of inclusion establishing a comfortable learning environment while delivering inclusive learning.
• Manage multiple learning initiatives simultaneously.
• Have strong project management skills and strong verbal/written communication skills.
• Assist Learning Manager by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks.
• Demonstrate expertise with ADDIE, SAM, and Agile training development models.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 2 years of experience in Instructional Design.
• At least 2 years experience with the Articulate 360 suite of learning development products.

Nice-to-haves

• At least 1 year of experience in project management.
• Advanced Google Suite skills.
• Intermediate experience working with graphics tools including Adobe Photoshop and Adobe Illustrator or similar.
• Intermediate experience with video editing tools (Adobe Premiere, Camtasia, or similar).

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits supporting total well-being