Senior Learning & Development Manager - Retail

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Learning & Development Manager within PNC's PNC University organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX. This position is primarily based in a location within PNC's footprint. This role will support the Retail Lines of Business. We're Looking for a dynamic, forward-thinking leader who is passionate about empowering teams and revolutionizing the way we develop our employees. This role is an opportunity to drive real impact through creative innovation, modern learning solutions, and cutting-edge strategies that enhance the skills and confidence of our retail banking teams. You will be a key member of our Learning and Talent Development leadership team, working closely with partners across talent product enablement, employee relations, leadership development, talent consulting, career advising, HR business partners, and learning & development to drive business impact.

Responsibilities

• Develop and execute an engaging, high impact training strategy for retail banking employees that aligns with our business goals.
• Leverage digital learning, gamification, microlearning, and other modern techniques to enhance learning experiences.
• Ensure retail employees have the knowledge, skills, and abilities to deliver exceptional client service and meet business objectives.
• Partner with leadership, product teams, and stakeholders to identify training needs and create solutions that drive performance.
• Use data-driven insights to continuously improve training effectiveness and employee engagement.

Requirements

• A passion for innovation in learning - you think beyond PowerPoint and embrace new tools and techniques.
• Strong leadership and communication skills, with executive presence and the ability to inspire and influence at all levels.
• A results-driven mindset, with a knack for measuring success and optimizing learning strategies.
• Experience with learning technologies, instructional design, learning vendor management, and blended learning approaches.
• Proven experience in training program development and facilitation, preferably in retail banking.

Nice-to-haves

• Business Trainings
• Content Curation
• Facilitation
• Learning and Development (L&D)
• Learning Management
• Needs Assessment
• Strategic Planning
• Training Evaluations

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service.