Senior Learning Experience Designer, Partner Enablement

Writer - Austin, TX

Full-time - Senior

Austin, TX

101-250 employees

Computer and Electronic Product Manufacturing

About the position

Writer is looking for a Sr. Learning Experience Designer to empower our partners via interactive, engaging learning experiences, both live and on-demand. For this role, we're looking for a creative and polished learning experience designer who excels at ideating, developing and delivering learning products. You'll play a pivotal role in creating compelling partner certification experiences through formats such as virtual and live instructor-led training, self-paced e-learning, video job aids, assessments, and train-the-trainer programs. Your goal is to accelerate our partners through world-class, scalable education.

Responsibilities

• Create learning journeys for partners to up-level their sales and technical skills.
• Design and develop written, video, and interactive content for self-service, live and virtual instructor-led, and tailored delivery.
• Partner with cross-functional teams to up-level existing education for technical and sales partner personas.
• Identify and fill gaps in our learning materials.
• Deeply empathize with the challenges our partners face and advocate for new and exciting opportunities to meet their needs through education.
• Use research-informed instructional strategies to design content.
• Build an assessment and feedback culture that informs decisions with data.
• Craft strong relationships across stakeholders.

Requirements

• 8+ years experience developing and delivering on-demand, VILT and ILT learning (scripts and self-serve resources as well as designing e-learning solutions using a combination of media, including text, graphics, animation, audio, video, and interactive facilitated content) with specific experience in partner or customer learning in enterprise software.
• Experience in backwards design, social and gamified learning, and assessment design.
• Experience as a compelling facilitator with interactive and effective instruction.
• Comfortable driving learning outcomes for generative AI, with recommended (but not required) experience in AI tooling and solutions.
• Confident in building relationships with stakeholders and program managers.
• Knowledge of instructional design methodologies and UX design principles, and ability to build polished learning content.
• Experience with common tools for design, authoring, voice-over and video creation.
• Comfortable with experimentation, iteration and a fast-paced environment.
• Prioritize self-awareness, feedback and growth.
• Enjoy thinking about how to better organize processes and projects, and leading the way.
• Naturally curious and love learning new things.

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for home office setup, cell phone, internet
• Wellness stipend for gym, massage/chiropractor, personal training, etc.
• Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k