Senior Learning Knowledge Management Program Manager

$115,000 - $200,300/Yr

Microsoft - Redmond, WA

Full-time - Mid Level

Redmond, WA

5,001-10,000 employees

Publishing Industries

About the position

The Senior Learning Knowledge Management Program Manager at Microsoft plays a crucial role in ensuring that all employees have access to the necessary information to succeed in their roles. This position is integral to the Cloud Operations + Innovations (CO+I) organization, which focuses on optimizing the planning, construction, operation, and decommissioning of Microsoft Data Centers globally. The role involves managing learning content, compliance reporting, and integrating AI-based solutions to enhance training and productivity. The position supports Microsoft's mission to empower individuals and organizations through effective learning and knowledge management.

Responsibilities

• Manage and administrate CO+I Learning in Microsoft corporate learning venues such as Viva Academy.
• Oversee content management taxonomy for formal training and hands-on activities.
• Report on training completion and compliance for role-based learning paths and corporate requirements.
• Manage learner feedback from training and curriculum activities.
• Collaborate with CO+I Learning colleagues to create AI-based solutions for curriculum and feedback.
• Maintain the CO+I Learning repository of internal guidelines and standards.
• Coordinate globalization, localization, and translation efforts for CO+I Learning.
• Co-manage CO+I Learning SharePoint designs and content migration to Viva Academies.
• Manage requestor intake processes and reporting.
• Participate in stakeholder and user surveys.

Requirements

• Master's Degree or equivalent AND/OR 3+ years experience in Learning and Development or related fields.
• Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 5+ years experience in Learning and Development or related fields.
• Ability to meet Microsoft security screening requirements, including the Microsoft Cloud Background Check.

Nice-to-haves

• Commitment to career development and continuous learning through formal and informal efforts.
• Microsoft Fundamentals, Coaching certification, or Project/Program Management Professional certification.
• Master's Degree or equivalent AND 6+ years experience in Learning and Development or related fields.
• Vocational qualification or higher education degree (e.g., Bachelor's) AND/OR 8+ years experience in Learning and Development or related fields.
• Working knowledge of Microsoft Power BI and Dynamics 365 administration.
• Familiarity with common KM Tools or online digital Library administration.

Benefits

• Relocation support provided for candidates who need to move closer to the hub office location.
• Hybrid or remote work options available, up to 100%.
• Competitive salary range of $115,000 - $200,300 per year.