Senior Learning Knowledge Management Program Manager

Microsoft - Redmond, WA

Full-time - Senior

Remote - Redmond, WA

Publishing Industries

About the position

The Senior Learning Knowledge Management Program Manager at Microsoft plays a crucial role in ensuring that employees have access to the necessary information and resources to excel in their roles. This position is integral to the Cloud Operations + Innovations (CO+I) organization, which focuses on optimizing the planning, construction, and operation of Microsoft Data Centers. The role involves managing learning content, compliance reporting, and feedback mechanisms, while also integrating innovative AI-based solutions to enhance learning experiences. The position supports a culture of inclusivity and is eligible for hybrid or remote work arrangements.

Responsibilities

• Manage and administrate CO+I Learning in Microsoft corporate learning venues such as Viva Academy.
• Oversee content management taxonomy for effective storage and accessibility of training materials.
• Report on training completion and compliance for role-based learning paths and corporate safety requirements.
• Manage learner feedback from various training and curriculum activities.
• Collaborate with CO+I Learning colleagues to create AI-based solutions for curriculum and productivity enhancements.
• Maintain the CO+I Learning repository of internal guidelines, policies, and standards.
• Coordinate globalization, localization, and translation efforts for CO+I Learning materials.
• Co-manage the design and content of CO+I Learning SharePoint, migrating training catalogs to Viva Academies.
• Manage requestor intake processes including forms, tools, and reporting.
• Participate in stakeholder and user surveys for feedback and reporting.

Requirements

• Proven experience in knowledge management and learning program management.
• Strong understanding of corporate learning environments and compliance reporting.
• Experience with content management systems, particularly SharePoint and Viva Academy.
• Ability to analyze and integrate AI-based solutions into learning frameworks.
• Excellent communication and collaboration skills to work with diverse teams.

Nice-to-haves

• Experience in the tech industry, particularly in cloud operations or data center management.
• Familiarity with instructional design principles and practices.
• Knowledge of globalization and localization processes in learning content.

Benefits

• Relocation support for candidates moving to hub locations.
• Flexible work arrangements including hybrid and remote work options.