Wpd Management - Chicago, IL
posted 4 months ago
As one of our Leasing Agents, you will deliver the best customer service on the South Side of Chicago while marketing, showing, and leasing the highest quality units in the area. You will work directly with the Director of Leasing during our WPD Leasing Agent Training program, which will provide in-depth knowledge of our systems and our client's needs. Your responsibilities will include marketing our units to a diverse clientele, managing lead tracking information, sharing updates and progress with the leasing management team about field activities, and ensuring that our leasing process adheres to WPD standards. In your first three months, you will be expected to fully navigate all WPD Systems (Appfolio, Workdocs, and Google Sheets) to perform daily leasing activities. This includes demonstrating a solid understanding of Appfolio's core concepts in relation to leasing flow and basic training by reviewing the training guide and referencing the WPD Leasing Handbook when needed. You will also be tasked with reaching and maintaining a weekly leasing average of two leases per week and mitigating cancellations by following training action steps. Additionally, you will need to obtain a Residential Leasing License for the state of Illinois within 120 days. By the end of your first six months, you should be able to demonstrate a deep understanding of the leasing needs for the Southside of Chicago's clientele and navigate the leasing lifecycle of a client while providing the highest level of service possible. You will be expected to deliver a consistent weekly leasing average of three leases per week and achieve a closing ratio of 60% while establishing personal KPI goals that align with departmental quarterly OKR goals.