Betterup - Austin, TX

posted about 2 months ago

Full-time - Mid Level
Austin, TX
Personal and Laundry Services

About the position

As the Senior Lifecycle Marketing Manager at BetterUp, you will play a pivotal role in shaping the member experience through strategic and executional marketing initiatives. This position is designed for a creative and data-driven individual who is passionate about personal and professional growth. You will be responsible for owning and optimizing the end-to-end member lifecycle communications, ensuring that members are engaged throughout their journey with BetterUp. Your work will directly impact how we foster member engagement and drive growth through innovative marketing strategies. In this critical role on the Member Growth Marketing team, you will develop multi-channel strategies that align with member outcomes, lead product-led growth initiatives, and create a platform-grade member lifecycle marketing experience. Your expertise in lifecycle marketing will be complemented by your ability to collaborate effectively across teams, develop compelling storytelling, and deliver campaigns that resonate with members at every touchpoint. You will also be expected to achieve growth through hypothesis-driven experimentation, ensuring that our marketing efforts are both effective and impactful. Your responsibilities will include developing and optimizing global member lifecycle marketing journeys, partnering with product and marketing operations to run experiments, and collaborating with marketing client services to launch targeted member campaigns. You will also consult with cross-functional teams on best practices, manage key performance indicators (KPIs), and use data insights to refine personalized member experiences. This role is not just about executing marketing campaigns; it’s about driving strategic initiatives that focus on member growth and engagement, making it a vital position within the organization.

Responsibilities

  • Develop and optimize global, end-to-end member lifecycle marketing journeys to increase member engagement for enterprise/B2B2C products
  • Partner with product and marketing operations to run experiments along the member journey, using multi-channel communications and effective storytelling to drive member activation, engagement, and retention
  • Collaborate with marketing client services to launch member campaigns aligned to customer-specific and scaled member outcomes goals
  • Develop and pilot member lifecycle communications journeys for new products and initiatives, ensuring marketing is on pace with product development to reduce funnel dropoff
  • Consult cross-functional teams on best practices, identify opportunities to mature and scale member lifecycle campaigns, and serve as a key stakeholder for member product marketing initiatives
  • Manage KPIs, own campaign performance, and use data and insights to build and refine personalized member experiences
  • Drive strategic initiatives focused on member growth, including campaign and content development, marketing insights, new channels, and systems optimization

Requirements

  • 5+ years relevant experience in lifecycle marketing, campaign management, or growth marketing with a focus on B2C or B2B2C audiences
  • Excellent project management skills and ability to effectively collaborate and communicate cross-functionally as part of a remote team
  • Experience in copywriting, designing, and leading creative development for consumer-facing marketing campaigns
  • Experience ideating and leading growth marketing and/or lifecycle marketing initiatives, personalization, and marketing research
  • Self-motivated and highly organized with the ability to apply expertise and learnings to new environments with new constraints
  • Experience building repeatable processes that scale, improving operations or driving change management is a plus

Nice-to-haves

  • Experience with JIRA, Braze, Salesforce, Looker, Amplitude
  • Startup experience
  • Member growth marketing experience

Benefits

  • Access to BetterUp coaching; one for you and one for a friend or family member
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental and vision insurance
  • Flexible paid time off
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Work days
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service