BAE Systems - Louisville, KY
posted 4 months ago
The Desktop Support Technician III position at BAE Systems involves providing on-site technical support for a variety of hardware and software needs within the organization. This role is crucial for ensuring that end-users have the necessary support for their computing needs, which includes installing software, moving hardware, and making changes to existing setups. The technician will handle break/fix issues, general requests, and operating system patch remediation, as well as manage PC refreshes in accordance with company lifecycle standards. Additionally, the role encompasses general tier 2 desktop support, which requires a solid understanding of various technical issues that may arise in a corporate environment. In this position, the technician will also provide basic desk VoIP telephone support and mobile device support, including troubleshooting issues with devices such as iPhones, iPads, Blackberries, and Droids. Printer maintenance is another key responsibility, which includes resolving issues like toner replacement and paper jams. The technician will be expected to update asset inventory through a ticketing system database and should possess a working knowledge of Active Directory to assist with user management and support. Utilizing remote application software to assist both on-site and off-site users is a critical aspect of this role, ensuring that all employees receive timely support regardless of their location. The technician may also provide minor training to customer support personnel, enhancing the overall support capabilities of the team. Furthermore, the role includes patching support for lab standalone systems, which requires attention to detail and adherence to established procedures.