Geico - Chevy Chase, MD
posted 3 months ago
GEICO's Enterprise Voice team is seeking an experienced Machine Learning Engineer to reimagine our customers' contact center experience. You will help drive our insurance business transformation as we redefine experience for our customers. You will join a team of skilled software engineers as a resident AI/ML expert, supporting multiple AI automation initiatives across the contact center. We are looking for a motivated, high-energy, self-starter and problem solver with a positive attitude, and solid interpersonal and communication skills. Our Senior Machine Learning Engineer is a mid-level member of the Voice engineering staff ensuring we provide innovative experiences and operational excellence to our contact center agents, supervisors and customers. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge in AI language services, Natural Language Processing and Generative AI.