Senior Machine Learning Quality Engineer

$137,000 - $233,000/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

At ServiceNow, we are looking for a skilled Quality Assurance Engineer with strong test automation skills in Java or Python. This role involves hands-on experience testing large-scale, production systems, and requires excellent communication, collaboration, reporting, analytical, and problem-solving skills. The successful candidate will be responsible for taking projects from scoping the requirements to building the test cases, ensuring that our systems meet the highest quality standards. In this position, you will also need to be familiar with AI/ML modeling approaches, including both supervised and unsupervised techniques. Testing AI/ML models and evaluating their quality will be a key part of your responsibilities. You will analyze results from the test set and create defects based on result patterns, contributing to the overall improvement of our products. We value individuals who are not only technically proficient but also possess a strong desire to innovate and improve processes. You will be part of a dynamic team that is committed to delivering exceptional results and making a significant impact on our customers and communities. Your work will help shape the future of our technology and the experiences of our users.

Responsibilities

• Develop and maintain automated test scripts in Java or Python.
• Test large-scale, production systems to ensure quality and performance.
• Collaborate with cross-functional teams to define testing requirements and scope.
• Analyze test results and report defects based on patterns observed.
• Evaluate AI/ML models and their quality through rigorous testing.
• Participate in project planning and requirement scoping activities.

Requirements

• Bachelor's or Master's degree in Computer Science or related field.
• 5 to 8 years of experience in quality assurance and/or application development.
• Strong test automation skills in Java or Python.
• Hands-on experience with testing large-scale production systems.
• Excellent communication and collaboration skills.
• Ability to analyze results and create defects based on patterns.

Nice-to-haves

• Familiarity with AI/ML modeling approaches.
• Experience in testing AI/ML models.
• Knowledge of supervised and unsupervised learning techniques.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.